Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully qualified electricians and registered electrical contractors (energy safe vic) REC 23180 We are Fully insured Public liability of $5M All work is guaranteed for 12 months.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked with my uncle on work experience before leaving school, i liked the varied work and technical aspects of the job, I got an apprenticeship as soon as i left school and have been in the trade ever since, i still enjoy it and meeting new people most days. its a satisfying job, especially when we have such great comments from our happy clients.

Question 3

What do you like most about your job?

Accepted Answer

i enjoy providing solutions to peoples electrical needs, and seeing a project from start to finish, meeting new people on a daily basis is great, Standing back at the end of a completed job gives me great satisfaction as i can say i did that !

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always follow the advice of energy save victoria and always ask to see an electricians licence and registration and ensure they receive a certificate of electrical safety. Don't take risks don't DIY and only use genuine licensed and registered Electricians. Your life and your property is worth more than saving a few dollars ! if a quote from another supplier seems too cheap its usually due to cutting corners or using lesser quality accessories.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is our average hourly rate for labour. Ans- Our general hourly rate is $89per hour or part. We also charge a call out fee $99 for jobs not given a fixed price quote.  After hours emergency call outs have a call out of $120. plus time on site. all rates are plus parts & GST

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have very high standards and take pride in our work, close enough is just not good enough for us. Our staff are all police checked, honest and reliable. We treat your property with respect. We work to hard to maintain our good reputation, Please check out our many positive customer feedback comments.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are Prompt, clean and professional We offer competative rates and free quotes. We turn up when we say we will and all our work is covered by warranty. We always issue a certificate of electrical safety on completion, are fully qualified experience and Energy safe registered as well as fully insured.  We treat your property with respect, our aim is to build ongoing long term relations with our clients.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job location job type  i.e. install additional socket outlet in kitchen Property type  i.e. single story house on stumps When the work is required and project budget.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have multiple jobs all done in one visit Dont skimp on quality of materials - do it once do it right. Opt for energy saving appliances and lighting

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our current offers are for LED down lights (new installs and retro fit conversions) New installs are from $75 each and conversion halogen to led from $55 each, Ceiling sweep fans- Supplied and installed From $295  with free remote control ! *******  Send us a genuine competitors quote and we will beat it by at least 5% *******

Question 11

What makes your pricing competitive?

Accepted Answer

We have done our own research into our competitors pricing and the general industry normal rates. our rates are very competitive and we back up all work with a warranty.  We can tailor our quotes to meet our clients budget.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge a first hour rate(This covers our travel time ect ) Then a reduced hourly rate after that, plus materials and the GST. We prefer to visit projects so we can quote a fixed cost for each job, that way our clients have a clear idea of the cost with no nasty surprises.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in residential and commercial works, but also do automatic gates and doors, intercoms & access control. We cater for Homeowners, landlords aswell as commercial properties, retail outlets, and office buildings, Schools & factories.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Victorian A grade electrician LIc A49933 Energy safe registered Electrical contractor (23180) 20+ years electrical experience, Full liability insurance cover. Residential and commercial experience.

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