Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

like all good builders we carry $20 million dollars worth of public liability insurance and out workmanship is guaranteed for life and the materials are guaranteed under the manufactures specifications

Question 2

How did you decide to get into your line of work?

Accepted Answer

sign of the times yellow pages is dead in the water as now resellers like one flare is the easiest way to get in contact with the customers

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Its when you stand with the customer even before the job is finished and the smile on there face tells you that you have done a good job.

Question 4

What do you like most about your job?

Accepted Answer

variety of work no job is the same as we only do what people want not what we want. custom finishes that make you proud that you spent the time to do it right

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think its about trust and you need to get a positive feeling from the person who has come out to do the job if its a sales rep he is only interested in getting the sale and want care what the end result is. best to talk with the builder

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Think price is important and the only want to get a real quote is to spend time with the customer and find out what they want and price to do the job not to win the job

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We turn up when we say and we do what we say. We don't promise things that can be delivered

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we pride our self on only doing one large job at a time so we can spend the time with the customer to make sure the job is done to there complete satisfaction. Our small team of guys rely on word of mouth to find new jobs so a happy customer is what we aim to achieve. So give us a call

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

site inspection and a good conversation so they can tell me what is important to them so we can build what they really want

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

planning planning planning its not that hard we sit down with you get a basic idea of what you want then we go through a process to get you thinking about what you want and what is practical we can build any thing but its about taking time to get a clear picture of what the client wants

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We guarantee our work and if price is the only reason you choose a builder its unlikely you will be happy with the end result. Quality is remembered long after the bill is payed.

Question 12

What makes your pricing competitive?

Accepted Answer

Most of the work we do is by employees not contractors this helps keep prices down and quality at the level it should be

Question 13

How do you normally charge for your service?

Accepted Answer

deposit and payment at the end if its a large job we will talk to you about progress payments before we start

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

small renovations or repairs is what we are good at personnel service is what we enjoy and that's why people keep coming back

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have full time carpenter, plaster and brick layer on our team so you get personnel service by tradesman not contractors

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