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ADK Services Group Pty Ltd offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
We treat our customers' homes as if they were our own. We pay careful attention to their requirements to ensure they get exactly what it is they are after. Most importantly, we CLEAN UP after ourselves (many of our customers a highly impressed by that)!
How do you normally charge for your service?
$80 + GST is our call-out fee. This covers the first 30 minutes of any work we do. If the job takes longer than 30 minutes, we charge $80 + GST per hour thereafter. These rates don't cover costs of any materials we use.
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in goold old fashioned "The customer is always right!" We're very versatile across the electrical trade and can workd with anything electrical, data and communications, antenna cabling and installations, appliance installations and repairs. All these services come with a heavy emphasis on customer satisfaction.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We have over 10 years experience in the electrical trade. We possess an Electrical Contractor License issued by NSW DFT (Lic #256982C), as well as a Certificate 3 Electrotechnology (Electrician) from TAFE NSW.
What makes your pricing competitive?
Our pricing is in line with industry standards. We've set our rates so that they are below the average rate that electricians generally charge. We don't want to be the cheapest electrician out there, we'd prefer to be the best!
Are there any special offers you would like to offer to Oneflare customers?
Ask us about our USB powerpoints! They're a new device, designed to make life easier when charging your smart phone, tablet, GPS or anything that needs USB to charge.
How can a customer save money before you start the work? Please give 3 tips
Customers can save money by firstly making sure they know exactly what it is they want done, as well as exactly where everything needs to be located. It'll take twice as long to install a new powerpoint or light fitting if the customer doesn't know where they want it to be located. Also, make sure the work area is tidy before we arrive! It saves us wasting time having to move your furniture or fixtures around.
What are the typical things that you need to know before you can provide a quote to a customer?
We need to know exactly the work that needs to be completed, and where. We need to know what type of premises it is (is it residential or commercial? Is it a terrace house or an apartment? Is it full brick with brick interior walls or plasterboard? etc). Also we need to know when you're hoping to get the job done.
Are you an insured business and do you guarantee your work?
We carry a $20 million insurance policy that offers our customers peace of mind knowing that they're in the best of hands. We guarantee all workmanship for life. All materials are guaranteed inline with manufacturers warranty.
What makes you the most reliable and trustworthy person for the job?
Everyone's heard the stories of people being stung by dodgy tradespeople. Whether it's shoddy workmanship, exorbitant pricing, or even just a bad case of BO, the stories are out there. We don't want to be part of that statistic and will do everything we can to make sure our customers are thrilled with the work we do!
What questions do customers commonly ask and how would you answer them?
Do we accept Credit card? Absolutely we do! We accept all major credit cards (additional fees do apply for AMEX transactions though). Do we offer free quotes? Definitely! For installation jobs we offer free site visits and quotes where the value of the job is expected to be $500 or more. For smaller jobs we provide a very accurate estimate without having to include a site visit. We don't offer free quotes for repair or maintenance work.
What questions should a customer ask to hire the right service professional?
Customers need to know firstly that the tradesperson is fully qualified and licensed to do the job. If he's not, get rid of him! It's important for customers to know whether the tradesperson is insured, and if so, what level of insurance do they have? Unfortunately not every job goes according to plan and hiccups do occasionally occur. it's important for customers to know they'll be looked after in the event of something bad happening.
What do you like most about your job?
There's not much better than the feeling of a job well done, in fact, we thrive on it. After a hard day, to see the results of your effort, as well as a smiling customer, makes everything worth it!
How did you decide to get into your line of work?
I followed in my father's footsteps to become an electrician after having watched him do his job all my young life. It feels great to know that he's passed on a lot of his knowledge to me.
Do you have a favourite customer story you would like to share?
One of my favourites happened with a customer in Sydney. I went to his home to quote a job for him. He wanted some new lighting and some new powerpoints, as well as to relocate a number of existing powerpoints in his home. I gave him the quote, but was promptly told that one of my competitors was cheaper (apparently a LOT cheaper). I advised him that while I wished I could help out, I couldn't get anywhere near this other price, and so the customer proceeded with the other quote. A couple of weeks went by and I was called by the same customer asking him to come and do the job. I asked what had happened to his other electrician and was told "it's a long story". I went to the customer's house and found the shambles that the cheaper electrician had left it in. A long story indeed! It just goes to show, don't always look at the bottom line. Often the price is cheap for a reason!