Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry full public liability insurance and our workmanship is guaranteed

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have been in the business all of my working life

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

during on site discussions with a wife and husband who had a cramped old fashion kitchen I recommended removal of a wall to open the whole kitchen and family room up.  The wife was all for it and the husband was doubtful but eventually went her way  The end result was wonderful which the husband graciously acnowkedged

Question 4

What do you like most about your job?

Accepted Answer

Every job is unique  Working with customers to give them their dream kitchen and seeing the pleasure on their faces when the job is completed  Leading a good team of employees and contractors

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure yourself that the service provider has substantial experience in the work required, particularly if it is structural  Ask for references

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask about our price range. each kitchen transformation is a one off so we can only  give a price range until we do the free on site quote  They also want to know when we can start and we answer according to our job scheduling at the time

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As stated before we have completed over 1,000 kitchen transformations since 2005 and a receive a lot of our business from referrals from happy customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We come to your house and give an on the spot quotation  3D colour drawings are supplied free of charge  We can handle a wide range of designs.  We are very experienced in structural work such as removal of walls and ceilings  We take pride in transforming your old kichen into a new one that you will be delighted with and will ad value to your home

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before doing a quotation we need a rough description of what is required to make sure it is within our scope.  All other matters are resolved during the onsite quotation process

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Making sure all cupboards are emptied and ornaments etc removed.  Make sure all your material and colour specifications have been given to AKT by the nominated dates

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at this stage but from time to time we do promotions and will work in with Oneflare when we the next one comes up

Question 12

What makes your pricing competitive?

Accepted Answer

We have state of the art computer controlled machinery that accurately produces kitchen components at high speed withe increased productivity keeping our costs competitive

Question 13

How do you normally charge for your service?

Accepted Answer

A fixed price quotation

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can handle any type of kitchen renovation

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Completed over 1,000 kitchens of all types from small kitchens in units to very large kitchens in mansions  A lare percentage of our work comes from referrals from happy customers

AKT Kitchens

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