Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our Workmanship, Guaranteed For 12 Months.  We Guarantee: #  We're fully licensed and insured. #  Neat, tidy and professional service. #  Our friendly office staff will have our tradesmen arrive on time or we'll contact you. #  Parts are installed to maintain manufacturer's warranties.

Question 2

What do you like most about your job?

Accepted Answer

Providing a level of service unexpected of a trade based business and always striving to improve the level of service provided not only by myself but by all of our team.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.  Ask "Are you a licensed Electrical Contractor and are your tradesmen Qualified Electrical Supervisors?"  Don't be afraid to ask to see a copy of the licence. 2.  Ask "Is your company fully insured?"  Don't let the mistakes or accidents of an uninsured "professional" become your next mistake.  we often supply certificates of currency to prove our insurance is current. 3.  Ask them to "commit to a time", don't be talking into waiting around for them all day hoping that they will arrive "sometime between 9:00am and 3:30" !!!  We GUARANTEE, we'll be on time or we'll contact you!

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

“Just a comment on the services you provided my company for a under awning lightbox installation on 1/3/13.  Terry was the electrician onsite and we could not be any happier with the professionalism and conduct of your company and staff.  We look forward to working with your company at every opportunity we get in the future.” - Travis Canobie (Director) I Install Graphics Pty Ltd from Long Jetty NSW in March 2013  “Thanks for the prompt emailing of the tax invoice - mush appreciated.  Just also wanted to let you know that Scott & Joey were fantastic today.  They were right on time, introduced themselves immediately & got to work efficiently & enthusiastically.  They were both extremely professional & friendly & I am grateful.  Thanks for your service - I will be recommending ATD Electrical to my friends & family in the future.” - Tamsin from Figtree NSW in November 2012

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

This is a really difficult question to answer briefly due to the broad array of our services however it's often helpful to know about the construction of the property and the location of the work. For example, one story or two, downstairs or upstairs?.  Tile roof or tin.  Double brick, brick veneer, weatherboard cladding or Fibro.  Accessible ceiling space, no ceiling space or raked ceiling.  Internal wall, external wall, single brick wall or stud wall with Gyprock....get the idea?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. First of all, check the basics where you feel comfortable to do so.  You'd be surprised how often we are call out and only need flick a switch or reset a circuit breaker in the OFF position. 2. Clear the area you expect we might need to work.  It can be time consuming and therefore expensive for us to be trying to respectfully move personal belongings around. 3. If your budget is tight and you would prefer we don't clean up after ourselves please remember to ask us not to because if you don't ask us, we ALWAYS tidy up after ourselves.

ATD Electrical Contractors Pty Ltd

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