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I had my carpets steamed cleaned by another very cheap cleaning business hardly made any difference on the carpet look. I was not happy at all. I went online, searched for the best steam cleaners in Melbourne. I chose, Clean house Melbourne. They were almost double the price I paid first. The boo... I had my carpets steamed cleaned by another very cheap cleaning business hardly made any difference on the carpet look. I was not happy at all. I went online, searched for the best steam cleaners in Melbourne. I chose, Clean house Melbourne. They were almost double the price I paid first. The booking was very easy to do over the phone. I paid in full, and a receipt was sent to me in NO time. On the day, the carpet cleaner came 10min before, checked the carpet and in less than 30min, my apartment was done. I was confident about my choice of the cleaning company to the point that I went to check it the day after. When I entered, a part of the beautiful fresh smell that came straight to my nose as soon as I opened the door, the carpet was brighter. I hardly could believe my eyes. The entrance, which was almost black because of all the foot traffic and the adjacency to the kitchen, was looking like any part of the carpet in the apartment. There was a lot of food and drink stains that I couldn't remember where they were because they were gone entirely. Unbelievable! They have done a fantastic job, and it was worth all the price I paid for. Now, I realise: you get what you pay for! It's also valid for carpet steam cleaning! I couldn't recommend any higher, and I thank you so much guys for the excellent carpet steam clean you've done for me. Now, my apartment is looking good for my next tenants. Outstanding customer service and very reliable company. Call Clean house Melbourne for your carpet, I promise, they won't let you down. Read more
23 Mar (last edited 23 Mar)
Amazing experience. Friendly and expert cleaners. I used them fir my move in cleaning and I will use them again. I recommend
23 Jan (last edited 23 Jan)
Many thanks Natalia for your kindness and for the lovely 5star review. Thank you for recommending us and we look forward to serving you in the near future. Mimmo
Excellent cleaning service. Nice, trusted and easy people to deal people. Always accomodating. They are my favourite cleaners. I highly recommend them to my friends
30 Oct 2017 (last edited 30 Oct 2017)
Clean House Melbourne offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
Trustworthy, Efficient, discrete and friendly Workers
Affordable and cheap cleaning prices: From $35 per hour per cleaner
Honest, Flexible and Reliable co-workers
Same day cleaning
Open 7 days from 6am to 10pm
Nancy LOVES cleaning
Nancy is charistmatic, full of energy and is always accomodating
Ironing: Very meticulous and quick; No extra charge for this service in our regular house cleaning service
Move out expert: very familiar with agencies' standards and all our move out customers have always had their 100% bond back in few days
Big attention to details
Reliable 5 Star Cleaning
We include ironing and windows cleaning in our regular cleaning packages
Consistency, reliability, trustworthiness and discretion.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Mimmo has been working in the hospitality industry for more than 26 years
2 years in the Domestic cleaning.
Nancy has been a mom, cleaner, babysitter, and housekeeper for more than 25 years
Is there a particular aspect of your trade or industry that you specialise in?
Move out & Move in Cleaning
5 Star Cleaning
Domestic cleaning and housekeeping
Valet Service: Packing, Unpacking, organising and sorting all house items
How do you normally charge for your service?
For regular cleaning, we charge by an hourly rate starting from $30/h
For Move out and Move in, we charge according to the cleanliness of the property, the skills required, size of the property, equipments required and the time to get the job done.
Ironing: we charge $5 for small piece and $8-$10 for big ones
What makes your pricing competitive?
$35 per hour is really very cheap and competitive for our regular 5 star cleaning.
We believe that charging by the hour is the fairest way to go
We charge min $50 per hour for move out/in which is very low for such demanding line of work, for the equipment required and for the skill & attention to details required to execute the job at the highest standards that allow our customers to regain 100% bond back with no arguing with their property mangers.
Are there any special offers you would like to offer to Oneflare customers?
We like to reward the people who use our cleaning services on a regular basis. More hours of cleaning they secure per month, less they pay:
Best seller: 8h package ($240 value) to use in 30 days. Our customers choose it to secure a 2h cleaning per week at ONLY $30/h.
Second best seller: 4h package ($160 value) to use in 30 days. Our customers choose it to secure a 2h cleaning per fortnight at ONLY $40/h.
Ironing: we charge only $5 for small piece and $8-$10 for big ones.
How can a customer save money before you start the work? Please give 3 tips
Using the customer's vacuum cleaner and his cleaning products
Having a to do list ready for us to follow
Scheduling regular cleanings for each part of their domestic cleaning ahead
Deep cleaning at the start of the cleaning journey and then maintain it with simple regular cleaning
What are the typical things that you need to know before you can provide a quote to a customer?
Suburb: where the cleaning service is required
What sort of cleaning they are after: move in, move out, regular cleaning, spring cleaning, after party cleaning, carpet cleaning, how many hours to book, ironing, windows cleaning ...
favourite time and day for weekly cleaning
Number of bedrooms & bathrooms
Level of cleanliness they require
Payment method: Cash, money transfer or paypal
Are you an insured business and do you guarantee your work?
We are insured with AAMI for our public liability and our domestic cleaning is covered by 100% guaranteed satisfaction no matter who cleans the house, apartment or the move out cleaning. If they are not happy, we go back and redo the job at no extra charge. Our mission is to have ONLY happy customers and to establish with them long lasting business relationships based on trust, 5 star cleaning, discretion and cleaning satisfaction.
What makes you the most reliable and trustworthy person for the job?
We live in 151 city Rd (in the city) and we work in the city. Our time is very precious as anyone else of our customers. We take pride in delivering 5 star cleaning and we get rewarded not only with money but as well with the smile on our customer's face when they see their houses after we have cleaned. We are very respectful and discrete. We cover Southbank, East Melbourne and Melbourne CBD. We have chosen just a small area in order to maximise our time, to avoid traffic and to be always on time.
What questions do customers commonly ask and how would you answer them?
how much is it to clean a 2 bed 2 bath?
we normally quote 2 to 4h and if we can, we inspect the home and we give them a precise quote: money and duration.
is it possible to do a move out tomorrow by 4pm?
the answer is always yes, but let me double check. We always find a suitable time because we are open 7 days from 6am to 10pm
What questions should a customer ask to hire the right service professional?
who's doing the cleaning and if you can get the same person you like all the time
are your cleaners all students
Ask for their references
ask for their website and the cleaning services they offer
Ask if they do same day cleaning
ask if they are open 7 days and their cleaning hours
ask if they charge by the hour or by the job
check out their reviews online
What do you like most about your job?
We are in the business of helping busy workers to buy more free time, to live in constant clean apartments, houses and to have their clothes always ironed. We take off the pressure of cleaning from people that are moving out or moving in places.
Do you have a favourite customer story you would like to share?
One Monday in January, a lady called me at 8 am needing a move out cleaning for a 2 bedroom in Southbank. Her cleaner didn't show up that morning at 6am. The lady needed the cleaning to happen by 12pm. It was not easy but we managed to do the cleaning on time. wow!! All happy. Same day cleaning! Open 7 days
How did you decide to get into your line of work?
We have never been satisfied with the quality of cleaners we had when we had our cafe. We always had to clean after them. My wife Nancy loves cleaning and always gets complimented for her 5 star cleaning service. In 2015, she decided to expand her domestic cleaning services to Southbank, East Melbourne and Melbourne CBD. Open 7 days and same day cleaning.