COMFUSION Pty. Ltd.

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Reviews (17)

• Kathy F

  Verified Oneflare review

  11 Dec 2020

  Verified

  Job Type: Web Design

  Location: Frankston, VIC

  We were told 6 mths took 18mths. In the end one partner blocked our calls. We had a huge trade show, spent $7,000 and was told if we wanted it we had to give them the rest of the money. We were backed into a corner and gave them the money without being permitted to see the final product. Nothing worked and we kept sending messages asking for things to be fixed. In the end called the other partner interstate who was our original contact and he said “why the fu.. you calling me”. We said because your business partner in Victoria won’t talk to us. In the end we couldn’t use the website asked another company to please help us and fix it. They said it’s so poorly designed is cheaper to scrap and start again. Unfortunately that’s what we had to do. I ended up calling the 5 companies I was told they built and looked after there website. Only to be told we never heard of them. Learnt a lot now and the stress and heartache these guys put us through, has been a huge strain on a new business.
• Adam M

  Oneflare review

  12 Feb 2020

  If I could add minus 5 stars I would, these guys are a joke! I employed them to create a website for me, it was not cheap at around $9000 and it was supposed to take 6-8 weeks. I tried to give them a WP template that I had already bought that had 90% of the functionality I wanted plus all the basic colour scheme I wanted, but No, they insisted they could make a better one using their own templates. Along with a 2 hour meeting where my needs where extensively outlined, I also gave them a comprehensive written document (prior to them quoting) on exactly what I wanted, it was very clear and included absolutely everything so we both understood where the goalposts were. Well, nearly 2 years later I still had nothing usable. They had $6000 of my money and had produced a poor template with no actual content that they reckoned did everything I asked, except it didn't. It still didn't actually work properly, had no content and looked like it had been designed by a primary school student with crayons. And then they told me I would have to pay them more money (US$1000 extra) for a visualiser that was actually clearly explained in the original brief doc and that I had had specified in our original meeting... because they didn't realise it would be so hard to make. Even though I sent them a link to a live example of exactly what I wanted so they could actually see it working. later, as they were explaining to me how hard this was and why I should pay them more money, they sent me a link to show how great this new visualiser that I would have to pay extra for would be... It was the same link I had supplied in my original brief. So after 2 years of wasted time I told them to stop and asked for just 50% of my money back ($3200) as I figured I was stupid to have employed them in the first place, and the balance was my cost for my own dumb decision. At this stage I still believed they were just nice guys who were in over their depth, contracting to build a website that they were actually not capable of building... I guess I was naive. Because, apparently I was wrong. They reckon what they did was great! Even though it didn't work, had almost none of my content (that they had had from the beginning on my existing website) and had zero design... after 2 years of faffing around. I had applied them with a library of around 500 images, yet their "site" still had stock photography they had stripped off other sites... They then offered $1650 refund (in writing)... an insult really, but to finish this ridiculous saga I accepted, also in writing, just to get rid of these idiots. I remained always polite in all my correspondence, I sent them my bank details expecting they would simply pay and that would be it. Nothing. They just vanished, no response to my acceptance email, or the 4 emails I sent enquiring what was going on... Since then they simply refuse to communicate at all. They don't answer emails, texts or phone calls. Just like little children really. No warning, nothing. So now I am going to sue them for the full $6000 of my money that they still have, instead of the $1650 they offered. So in summary, these guys are a joke, if you trust them with your website you will regret it.
• Claire S

  Verified Oneflare review

  05 Sep 2019

  Verified

  Job Type: Web Design

  Location: Leederville, WA

  Claire S left a 5 star review for COMFUSION Pty. Ltd.

• Lance

  Verified Oneflare review

  04 Sep 2019

  Verified

  Job Type: Web Design

  Location: Perth, WA

  Lance left a 5 star review for COMFUSION Pty. Ltd.

• Stewart M

  Verified Oneflare review

  22 Jun 2019

  Verified

  Job Type: Web Design

  Location: Perth, WA

  Stewart M left a 4 star review for COMFUSION Pty. Ltd.

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  We are an insured business with the appropriate certificates for verify - $5 Million in Public Liability Insurance $1 Million in Professional Indemnity

• What do you like most about your job?

  The thing that I most like about web design is looking back once the site is built at the transformation from the old outdated website to this new, modern and beautiful experience for the customer.