Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry all necessary insurances and all work carried out is covered under the Building Act.  We carry out a handover process which allows the customer to speak with the Project Manager to discuss any issues which may need to be rectified.  A list is compiled, work rectified and then signed off

Question 2

What do you like most about your job?

Accepted Answer

Having the positive feedback from our customers at the completion of the project in relation to budget, quality of work and carried out on time.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Final price is important to all clients, openness of work process to be carried out, clear and conscise instructions from the Project Manager to the trades.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Budget, time frame and quality of work and product.  Our openness in providing our customers with a job summary and all upfront charges alleviates the need for a lot of these questions.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I guess our client contact initially is what allows our customers to gain confidence in us.  We are always up front with the job details including price and time frames. Our trades are chosen for having the same qualities.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

The service provided by the project manager and our quality tradesmen ensure satisfaction.  We aim to complete the job on time and within budget.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Are plans necessary for the work proposed? Have you made decisions on the choice of products. Is your budget realistic?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be very clear about your budget and stay with it. Always have a clean site ready for the workers to begin. Think ahead with your product choices to avoid, where possible, delays with delivery.

Question 9

What makes your pricing competitive?

Accepted Answer

Our Project Manager is in charge of all work carried out, systems and processes in place means little room for mistakes which in turn means savings for our customers.

Question 10

How do you normally charge for your service?

Accepted Answer

Our Project Management Service is usually a personally agreed percentage of the total spend however all other types of work is usually a fixed price.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Project Management of renovations and extensions is certainly our forte'.  Keep control of your budget and allow us to manage your project.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Have been involved in the building industry over a 20 year period we have hands on experience and have qualified as a Project Manager.  We have our own builder and all trades necessary.

Complete Renovation Management

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