Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As an Electrical Contractor have compulsory Insurance QBCC insurance pending Standard manufacturers warranty on equipment and 6 months on Workmanship .

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have realised the potential of using two trades (electrical and mechanical engineering to combine in install and design of different HVAC applications.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Have been in the service industry for many years and have come to the conclusion that everybody has a need to be treated equally and fairly and with respect. Most people respond in kindness .

Question 4

What do you like most about your job?

Accepted Answer

Meeting new customers and providing an economical and reliable service to fill the needs and wants of customers according to their budget.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Properly Qualified and insured to do required works Efficiently without call backs. Check references and reviews and testimonials from previous customers

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why do you charge a call out /attendance fee? We are a small family owned business making use of digital marketing and have to be considerate of time spent on estimating and time spent on actually doing the jobs required.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Take personal care to reply to enquiries in a reasonable time frame Take personal care on dress and grooming Take personal care to attend on time  Take personal care to explain job requirements to customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a new small family owned business operating locally with 15 years of experience in residential and commercial Air conditioning and Ventilation service and repairs and pride ourselves for being reasonable and on time. We can price to supply and install or we can price to install only.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To enable saving on time please provide the following details if applicable: Ducted unit wall mounted split unit size of rooms insulation in walls and ceiling satisfactory electrical requirements internet control required. Access to roof space Access under house Desired location of units.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1)Arrange to get Air conditioning serviced regularly (seasonally)to prepare for a new season. 2)Carry out Adequate pest and gecko control near indoor and outdoor of ac unit. 3)Always set Ac unit temperature setpoints to 24 in summer and 22 in winter  4)Always replace with energy efficient Aircons.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Please see our Website to take advantage of specials that change monthly with a variety of Brands and deals  www.curtisair.com.au

Question 12

What makes your pricing competitive?

Accepted Answer

Small Business with personal service and reliable attendance and try to complete job on first attendance by carrying an array of spare parts in our service vehicles.

Question 13

How do you normally charge for your service?

Accepted Answer

Attendance fee and first half hour is $154.00 to service or diagnose your air conditioning or electrical problems and $70 .00 per hour after that. We try to get estimate to customers whilst on site.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have experience and have been trained in electromechanical control of 25 floor buildings and university campuses as well as hospitals and we endeavour to stay in touch with new technological ways of internet and wi fi control of equipment.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a new small family owned business operating locally with 15 years of experience in residential and commercial Air conditioning and Ventilation service and repairs and pride ourselves for being reasonable and on time.

Curtis Air And Electrical

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