Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have all of the required insurances, public liability, work cover. We offer a lifetime warranty on our workmanship.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The owner of the business Dylan Dawson grew up in New Zealand and always loved tinkering in his dad's shed, taking things apart and putting them back together. Form there he developed a love of everything electrical.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Here is a review from one of our happy customers Julie Willey,Dawson Electric performed extensive work at our property. They were very professional and did an excellent job. They were clean and took care with our belongings which was very much appreciated. We would recommend them without hesitation.

Question 4

What do you like most about your job?

Accepted Answer

I really like the customer service side of the job. I am a people person. We like to do a good job for the customer and make sure they are happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your licence number? Do you have any testimonials or referrals? How long have you been in business? Can I see some of your work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often want to know an idea or 'ballpark' for the price. They usually want to know when we can do the job.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a family business, check out our reviews on google and you will see that people find us very trustworthy and reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Dawson Electric are a family business run by husband and wife team Dylan and Kristine. In operation since 2007, we provide exceptional service at a great price. If you are looking for a trustworthy electrician look no further.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what items they would like installed or replaced. The brand if possible. Also, if they have bought the product or they want us to source it. Also, it is important with electrical to know the age of the house, type of house and ceiling access.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money, make sure you know exactly what you want before contacting the electrician.  Have a plan if necessary.  An itemised list is also a good idea.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For first time customers on one flare we will take $70 off the first bill. We also offer free quotes.

Question 12

What makes your pricing competitive?

Accepted Answer

We price to match the market. We want to win the electrical job so we will make our prices competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge per hour, however we do offer fixed pricing or quotes up front if preferred. We also take credit card .

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in customer service. From the office staff to the boys in the field, we are always happy to answer questions, take the time to explain the job and always have a smile for our customers. The customer is our priority.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Dawson Electric has more than 40 years combined service in the industry. Fully licensed and qualified in electrical, data, air conditioning and solar.

Dawson Electric

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