Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes all work on end of lease cleaning is guaranteed with a 100% bond back guarantee on all work we preform.    Money back guarantee or also if any other issues arise will return free of charge

Question 2

What do you like most about your job?

Accepted Answer

We have a passion for cleaning and doing the job right the first time.  We enjoy the great feedback when customers are satisfied as we do go above and beyond.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

If the company offer a bond back guarantee on the work they provide, also if the land lord or real estate need something else complete do they come back free of charge ( we do )

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will I get my bond back?   Answer is yes, we strive hard on perfection and when it comes to cleaning we know what real estates and landlords expect so we go above and beyond.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are highly qualified in this area of cleaning and passion goes in to the work that we complete as if it were our own.   We have high attention to detail and all our workers have 5 + years of experience plus they all go through a state wide criminal check

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We offer affordable set prices without the compromise on quality and standard of work. Our work is flawless and we offer a 100% Bond back guarantee on all cleaning.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to know the condition of the property before we quote, we also need to know how many bedrooms and bathrooms the property has.  Also if carpet steam cleaning is required and if there are tiles or floorboards.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I give a final quote with no hidden charges. Details on work needing completion. Knowing work is 100% bond back guarantee.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a 100% bond back guarantee on our cleaning services and extra discounts on future services. We can beat any other quotes offered by other businesses if you choose to use ours.

Question 10

What makes your pricing competitive?

Accepted Answer

We understand that customers have budgets and we do our best to cater to those needs. We offer discounts to pensioners and we are happy to negotiate quotes with our customers.

Question 11

How do you normally charge for your service?

Accepted Answer

Our prices are charged at a total cost per job.  No Hidden fees or charges. No hourly rates or time limits. Discounts on packages that include carpet steam  cleaning or window cleaning.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in end of lease cleaning, window cleaning and carpet steam cleaning. We also offer spring and domestic cleaning. We can cater to our clients needs.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our cleaners have over 15 years experience in the end of lease industry.   All our cleaners are certified and are trained to the highest of standard.

Diamond Cut Cleaning & Property Maintenance

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