Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — Dream Cleaners is a fully insured cleaning business. We carry public liability insurance to protect both our clients and our staff while we’re working in your home or workplace.  We also provide a 100% Satisfaction Guarantee on all services. If something isn’t cleaned to your expectations, simply let us know within 24 hours and we will return to fix the issue at no extra cost. Your peace of mind is always our priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. Dream Cleaners respects client privacy and follows current public health guidelines. Our team maintains strict hygiene and safety practices, including the use of PPE when needed, to ensure a safe environment for both clients and staff — regardless of vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Dream Cleaners, we follow strict COVID-19 safety measures to protect our clients and staff. Our protocols include:  • Enhanced hygiene practices – frequent handwashing and sanitising before, during, and after each job.  • Use of PPE – gloves are worn for all cleans; masks are used upon request or where required.  • Regular equipment sanitisation – all tools, cloths, and vacuum attachments are disinfected between homes.  • Contactless service options – clients may choose to leave their key in a safe place to minimise in-person contact.  • Staff health screening – cleaners do not attend work if unwell or showing any flu-like symptoms.  • Flexible rescheduling – no penalty for postponing your clean due to illness or isolation requirements.  These measures ensure a safe, consistent, and hygienic service for every client.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I chose to start Dream Cleaners because I saw a real need for reliable, high-quality cleaning services that clients could trust. I wanted to build a business that focuses on professionalism, attention to detail, and consistently delivering results that make people’s lives easier. Helping clients feel comfortable and confident in their space is what motivates me every day.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A memorable experience was working with a client who had just moved into a new apartment. The space needed a deep clean before she could settle in, and she was quite stressed about the condition. After our detailed clean, she said the place felt “brand new again” and immediately booked us for ongoing fortnightly maintenance cleans. It’s always rewarding turning a challenging job into a space someone is proud to live in.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about my job is the ability to make a real difference in someone’s day. Creating a clean, organised environment helps clients feel more relaxed, productive, and comfortable in their own space. Knowing that our work adds value to people’s lives is extremely rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you insured and do you guarantee your work?  This protects the customer if something goes wrong and ensures the business stands behind its service quality.  2. What services are included in the clean?  Clear expectations prevent misunderstandings. Clients should know what is and isn’t included.  3. What products and equipment do you use?  Some clients prefer eco-friendly products, low-scent chemicals, or hypoallergenic options.  4. How do you handle cancellations or rescheduling?  Policies around fees, notice periods, and flexibility are important.  5. Do you conduct background checks on staff?  This provides peace of mind, especially for in-home services.  6. Do you offer a satisfaction guarantee?  A good professional returns to fix any issues — at no extra cost.  7. How do you price your services?  Ask whether pricing is hourly or fixed-rate, and what can change the price (size, condition, pets, add-ons).  8. What is your availability and how far in advance do I need to book?  Helps the customer know whether the business can meet their schedule.  9. Do you bring your own supplies?  Some cleaners require clients to provide vacuum cleaners, mops, or specialty items.  10. What safety or hygiene measures do you have in place?  Especially important for families, older clients, or businesses.  11. How will we communicate about instructions or special requests?  Some clients want notes, photos, or walk-throughs before or after the clean.  12. Do you offer recurring booking discounts or loyalty programs?  Many clients appreciate consistent pricing and savings for regular cleans.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you insured?  Yes. Dream Cleaners is fully insured, including public liability insurance, to protect both our clients and our team during every service.  ⸻  2. Do you guarantee your work?  Absolutely. We offer a 100% Satisfaction Guarantee. If anything isn’t up to standard, let us know within 24 hours and we’ll return to fix it at no extra cost.  ⸻  3. What do I need to do before the cleaners arrive?  Nothing major — just pick up personal items where possible so we can clean surfaces thoroughly. If you have any special requests, simply let us know.  ⸻  4. Do you bring your own cleaning supplies and equipment?  Yes, we bring all professional cleaning products, tools, and equipment. If you prefer eco-friendly or low-scent products, we can use those too.  ⸻  5. How do you price your services?  Pricing is based on the size of the property, the type of clean, and the condition of the home. We offer transparent pricing with no hidden fees and will confirm your quote before we start.  ⸻  6. How long will the clean take?  It depends on the home size and service type, but we’ll give you a clear estimated timeframe before we begin. Bond cleans and deep cleans may take longer due to their detail.  ⸻  7. Do I need to be home during the clean?  No — you can choose to be home or away. Many customers leave a key in a secure location for a contactless service. We’ll message you when we arrive and when we finish.  ⸻  8. Can I request the same cleaner each time?  Yes, absolutely! We do our best to provide consistent cleaners for regular clients so you always feel comfortable.  ⸻  9. What if I need to cancel or reschedule?  Just let us know. We offer flexible rescheduling and appreciate at least 24 hours’ notice.  ⸻  10. What happens if something gets damaged?  In the rare case of accidental damage, we will notify you immediately. As an insured business, we will work with you to resolve it quickly and professionally.  ⸻  11. Do you clean ovens, windows, or carpets?  Yes — these are considered add-on services. Oven clean Inside windows Wall spot-cleaning Carpet steam cleaning (if requested) Just let us know and we will include it in your quote.  ⸻  12. Do you offer regular ongoing cleans?  Yes! Weekly and fortnightly clients receive discounted rates and priority booking.  ⸻  13. Are your products safe for children and pets?  Yes. Our cleaning products are safe when used as directed, and we have eco-friendly options available. Please inform us if you have sensitivities.  ⸻  14. What COVID-19 safety measures do you follow?  We use PPE, sanitise equipment between homes, practice strict hygiene, never work when unwell, and offer contactless cleaning options.  ⸻  15. How do I pay?  We accept bank transfer or debit/credit card. Payment is required on the day of service. Some services may require a deposit for booking confirmation.  ⸻  16. Can I give special instructions?  Yes, anytime. You can send us a message, write a note, or speak to your cleaner. We love clear instructions so your clean is exactly how you want it.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me reliable and trustworthy is my commitment to consistency, transparency, and high-quality work. I show up on time, communicate clearly, and deliver exactly what I promise. My clients know they can count on me to respect their home, follow instructions, and always maintain a professional standard of service.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose Dream Cleaners because we combine reliability, quality, and genuine care. We don’t rush, we don’t cut corners, and we communicate clearly from start to finish. Our work is consistent, guaranteed, and backed by insurance. You’re not just getting a cleaner — you’re getting someone who takes pride in delivering a service you can trust every single time.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give you a quote, I just need your property size (bedrooms/bathrooms), the type of clean you want, the condition of the home, any add-ons, and your preferred date. Once I have those, I can give an exact price.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Do a quick declutter before we arrive  Picking up clothes, toys, dishes, and personal items helps us get straight to cleaning. This reduces the time spent on organising and can lower the overall cost of your service.  ⸻  2. Be clear about the areas you want prioritised  Letting us know exactly what you need — and what you don’t need — ensures we don’t spend time on unnecessary areas. A focused clean = fewer hours = lower cost.  ⸻  3. Choose regular cleaning instead of one-off deep cleans  Homes that are cleaned weekly or fortnightly stay in better condition, meaning faster cleans and cheaper ongoing rates. Regular clients also receive discounted pricing.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

1. New Customer Discount – 10% Off Your First Clean  A great incentive for first-time clients to give your service a try. Applies to: Regular, deep, or general cleans.  ⸻  2. Bundle Deal – Book 3 Cleans, Get the 4th Clean 50% Off  Encourages customers to lock in multiple appointments and builds repeat business. Perfect for: Weekly and fortnightly clients.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on providing high-quality cleaning at fair, transparent rates. We don’t add hidden fees or charges, and every quote reflects the exact size and condition of your home — meaning you only pay for what you need, nothing more.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the type of service, the size of the property, and the condition of the home. Our pricing structure includes:  • Hourly rates for general, regular, and light cleaning services  • Fixed package prices for deep cleans, bond cleans, and Airbnb turnovers  • Add-on fees for optional services such as oven cleaning, inside windows, wall washing, and carpet steam cleaning  All quotes are confirmed upfront, so you always know exactly what you’re paying for before we begin.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes — Dream Cleaners specialises in delivering high-quality residential cleaning with a strong focus on detail, reliability, and customer satisfaction. We are known for our thorough deep cleans and consistent maintenance cleaning for busy families and professionals.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have extensive experience in residential, commercial, bond, and deep cleaning services. Over time, I’ve developed strong skills in organisation, hygiene protocols, stain removal, and detailed surface cleaning. I follow industry-standard procedures, maintain excellent time management, and consistently meet professional cleaning expectations.  I am also trained in:  • Safe handling of cleaning chemicals  • Infection control & hygiene practices  • Proper equipment use and maintenance  • Bond clean inspection standards  • NDIS client support cleaning (if applicable)  My combination of experience, training, and professional approach ensures every clean is completed to a high standard.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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