Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and have $5000;000 public liability and guarantee all of our work, we take pride in our work and Customer satisfaction is our number one priority

Question 2

What do you like most about your job?

Accepted Answer

We enjoy meeting new people and having a different work place every day and the satisfaction of completing a job to the clients expectations

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience do you have, do you guarantee your work, are you a registered business and are you insured for the work you are undertaking

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We turn up to jobs at the time scheduled with the Client and keep them update to throughout the job. We have current police checks and understand the value of honesty and treating the clients property with respect

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We are Family owned and operated, you are dealing with the business owner, if you book a job with us we will turn up and complete the job and keep you informed through the whole process. We take pride in our work and customer satisfaction is our number one priority. Nothing irritates us more than hiring someone to do work on our house and not having the job completed as agreed or to a professional standard

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Full job details such as how many bedrooms/ bathrooms, what type of clean do you require. Size estimate of the house if possible. Do they need other items cleaned such as ovens and fans etc. for Lawn mowing size and condition of the lawn, app size of hedges. A site visit is preferred

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

, make sure that we can access all work areas without spending time having to move items out of the areas to be worked in

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer cheaper rates on ongoing regular work for all of our services including residential and commercial jobs in for both cleaning and garden care

Question 9

What makes your pricing competitive?

Accepted Answer

We price jobs based on past experience and what is required to complete the job to a professional standard. We have attended numerous jobs where a previous company had under quoted on the job and had not completed it to the clients satisfaction resulting in the client having to pay to have the job completed by us

Question 10

How do you normally charge for your service?

Accepted Answer

Generally on a hourly rate but we are happy to give a fixed quote with a site inspection on jobs that don’t have all of the information supplied to give an accurate quote

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

General cleans, bond cleans, regular cleans, commercial cleans, offices, construction cleans. Aged care cleaning. Lawn mowing, garden maintenance, garden clean ups, gutter cleaning, high pressure cleaning, rubbish removals

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Darlene has been involved in the commercial and residential cleaning industry for the last 10 years. Her experience includes cleaning night clubs, childcares, offices and residential properties . James has spent 5 years working in the gardening/ lawn mowing industry .

Gemms Property Services

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