Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work as per the spec or brief of the project.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As with many professions it has been our experience that passion determines what direction you take your career.  If you love doing something, it shows in the final presentation.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We get a lot of satisfaction when new clients approach us for their project on the basis they have been referred by existing clients.  Having clients pin their faith even before they have discussed their brief and objectives is the best recommendation we can have.

Question 4

What do you like most about your job?

Accepted Answer

Our work gives a great insight into many businesses we have worked with.  The challenge to design something that excites the client is great but to deliver outcomes for the business is very rewarding.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should be clear about what objectives are required.  In that case from the brief ask direct questions related to timeframe, what's included in the price and whether there are any revisions included.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q Does my new website design include web hosting as part of the price? A Yes.  For the first year your web hosting is FREE.  Q How many email addresses can we have? A We offer unlimited email addresses at no extra cost.  Q How much do you charge if we we need updates to the website? A We offer FREE updates to the site in the first year of hosting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

In order to be competitive, we remain focused on providing our clients with a personalised service without incurring additional costs. Also being a one-stop design agency, we think confirms our commitment to the online services we provide.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a one-stop agency for all your online needs including web design, printing, web hosting, email and social marketing services at affordable and competitive prices.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Whether they will be proving the content as far as a website is concerned and with printing whether they will be providing the artwork or they want us to design the artwork.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have their content ready and organised  2. Provide a full brief of the project 3. Provide quality images or will cost if we provide images and source files for logo's etc if they already have their branding.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer Free Web hosting (on cloud servers) in the first year as well as unlimited email accounts and free domain name purchase for two years.  A saving of over $200.00

Question 12

What makes your pricing competitive?

Accepted Answer

Apart from the personalised service and attention to detail, we offer a one-stop agency that enables our clients the luxury of having their online and print advertising in one location which makes it more convenient and price competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge a set price for web design depending on the scope of the web project but usually charge by the hour for graphic design and printed marketing materials.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We mainly specialise in online services that include web design, web hosting, online strategies along with various forms of web marketing and business services.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Broad knowledge of design, print and web architecture that ensures that your business is well positioned in the market with its online strategies and print advertising mediums.

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