To meet our high standards, all verified business qualifications have been reviewed by Oneflare.
Very hard working team
20 Dec 2017
Sam arrived on time and cleaned my bathrooms. They are sparkling clean. Good job Sam! -Sher
17 Nov 2017 (last edited 17 Nov 2017)
They did an outstanding job and were extremely friendly and helpful
28 Sep 2017
Heavenly Touch Property Services offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
We want to be the first company that comes to your mind when you thought of any cleaning job. So we work hard to deliver the best possible level of service beyond your expectations. In case if you are still not satisfied with our work we will re do it at no extra cost for you.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We've got hands on experience for 14 years in the cleaning industry. We have worked for many companies over that period of time learning necessary skills and acquiring the knowledge to be the best.
Is there a particular aspect of your trade or industry that you specialise in?
We are specialize in all aspects of residential cleaning. We have over 30 clients that we serve regularly on weekly and fortnightly basis all around Melbourne. In the mean time we work with lots of real estate agents providing bond cleaning services for their tenants.
How do you normally charge for your service?
Each job has different aspects that are unique to it. So we prefer to cover all of them by providing an accurate quote by visiting the job prior to start. We quote an estimate for no of hours for the job and charge at Hourly rate set by us.
What makes your pricing competitive?
We don't go by set price instead we listen to our customers requirements and then quote a price. We do our best to deliver what customers needs. So the price they pay is what they wants to pay.
Are there any special offers you would like to offer to Oneflare customers?
If they are happy with my service and refer us to their friends and families , each time we get a new job the referring person will get a 5% discount on their next cleaning bill.
What are the typical things that you need to know before you can provide a quote to a customer?
Details of the property( How many bedrooms, bathrooms etc) What type of cleaning(Regular, once off, Bond cleaning) can we visit the property before we start to give an accurate quote?
Are you an insured business and do you guarantee your work?
Yes we are an insured business and we provide guarantee on our work to be of satisfaction to our client. If not we will fix it with in 48hrs. Please note that we will not refund any payments due to our service promise.
What makes you the most reliable and trustworthy person for the job?
We been trusted for the last 14 years by our clients and we've been serving them with integrity and accountability. We also provide a nation police check history to give you peace of mind.
What questions should a customer ask to hire the right service professional?
Previous customer references Years of experience Are you a registered business Can you legally work in Australia Police Clearance Certificate Public Liability Insurance
What do you like most about your job?
We love helping people who are time poor. We like to make their life easier by taking the cleaning out of their busy lives and let them enjoy the precious time doing what they like to do.
How did you decide to get into your line of work?
i have worked in banking industry for many years providing the best possible customer service experience. I always wanted to go beyond the corporate world and extend my services to people with out boundaries or limitations. So i decided to start my own business and do what i like to do.
How can a customer save money before you start the work? Please give 3 tips
By Providing accurate information about the job. By maintaining a regular cleaning schedule. By providing clear access to the property ( Parking facility etc)
What questions do customers commonly ask and how would you answer them?
how much do you charge? I would like to provide a more accurate quote by visiting the property. Do you guarantee my bond? I can guarantee my work to get your bond back. However my guarantee is limited to my workmanship.