Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured, all our work comes with a lifetime workmanship guarantee, our products, come with a 12 month warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I followed my Dads footsteps. He was an electrician with his own business and most of the time he really enjoyed his work.

Question 3

What do you like most about your job?

Accepted Answer

I enjoy changing peoples homes for the better good quality well installed lighting can really change the feel of a room!

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is the price guaranteed? Yes. we will not start work or charge you until you are aware of the costs! Do you use Quality materials? Yes. We use always use good quality materials, no cheap chinese look alikes or poor quality cable

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our business focus is on quality and service and almost all of our work is through word of mouth from satisfied customers

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are neat, tidy friendly and polite and always clean up after we have finished, we pride ourselves and continue to build our reputation on the quality of our work and service.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Do you have RCDs in place, has the wiring been checked/updated in the last 10 or so years, is the power point/data point etc going on an outside wall. is it a single story dwelling

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure that whenever you speak to whoever is quoting the work you take the time to describe what you want in as much detail as possible to try to avoid any nasty surprises, ask if the price quoted includes everything and make sure the room to be worked in accessible.

Question 9

What makes your pricing competitive?

Accepted Answer

Our business reputation is all about service and quality of work, we may not always be the cheapest but out number 1 aim is to a happy customer

Question 10

How do you normally charge for your service?

Accepted Answer

We normally charge on a menu pricing basis, ie per LED Downlight, or per power point. please contact us if you have a few as we do offer discounts. For call outs, we charge a $85 service fee that include the first 1/2 hour and then $70/hour after that charged in 15 minute increments.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

16 years + in the electrical business. We are licensed electrical, security and data/communications cablers. We are experienced in all aspects of domestic and commercial work, including renovations, extensions and shop fitting.

Hiscocks Electrical

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