Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our franchisees have public liability insurance (minimum cover of $5,000,000). We have a secured key protection system for our customers. All our workmanship is guaranteed.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our franchisees are police checked and insured and trained to deal with honesty, discipline and respect. Customer provide reviews voluntarily for us. We are experienced in the "Home Services" industry and are well known.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We have been in house cleaning business since 1998 and currently service over 700 customers a week. We guarantee our workmanship. All our franchisees are fully trained, insured and have a police clearance. Most importantly we follow up your enquiry.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are several things that help us provide you a quote. The number of bedrooms and bathrooms (to give us an idea of the size of your home), the type of clean you require (regular weekly/fortnightly or one-off) and when it is required. Any special request you may have with your cleaning request.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We visit every home before we clean so you know who will be consistently in your home. Security is vital so we would need to discuss that with you. The more housekeeping that is done by our customer, prior a clean, the more detailed their clean will be.

Question 6

What makes your pricing competitive?

Accepted Answer

We charge in the middle of the road for each job and do quality cleaning.  That way our price offers real value to all our customers. We believe that the hourly charge process does not truly indicate the price.

Question 7

How do you normally charge for your service?

Accepted Answer

We charge by the job rather than hourly. To ensure consistency we have a set cleaning process, however it also offers flexibility, keeping our costs fair for our customers. There is never a doubt about the required job being completely finished.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

House Cleaning - we provide fortnightly, weekly or monthly (4 weekly) regular cleaning services.  We also do window cleaning and carpet cleaning - residential only.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a House Cleaning franchise company we pay special attention to the detail required in our training, skill and communication levels of all our franchised cleaners. We are uniformed, well mannered, friendly and listen to our customers needs.

Home Service Professionals Verified Business

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