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Impact Cleaning Services

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ABN

23 092 806 639

Business contact details

Address:., Penrith, NSW

Website:http://www.impactcleaningservices.com.au

Business description

Impact Cleaning Services is an Australian commercial cleaning company with an emphasis on lowering the environmental impact that cleaning chemicals have on our surroundings and our health. We research all our chemicals and applications to find the best working system with the lowest impact to both. With over 15 years’ experience in commercial cleaning and the chemical & equipment industries Impact Cleaning Services uses that knowledge and know how to provide a high quality cleaning and training Program for small business owners through to major organizations. What make our business unique are “The Cleaning Partnership” and “The Employee Advancement System” that offer our people business ownership. So rather than having lowly paid, unskilled workers doing you’re cleaning, we offer highly motivated, professional, trained dedicated business owners. Impact Cleaning Services’ policy is to provide an innovative and uncompromising standard of cleaning and associated building services for our clients, together with superior commercial practices and a competitive price. Our quality auditing procedure is clearly defined in our Operations Manual. The audit surveys allow Impact Cleaning Services to identify areas requiring improvement, development of site training procedures, and provide a monitoring system for all management and staff. Impact Cleaning Services is committed to recruiting and training staff with a high work ethic and dedication to their personal and professional growth, to ensure our company’s continued success and prosperity. CLEANING MANAGMENT Are you having problems with your current cleaners? Are you frustrated with the constant cleaning revolving door? Then let Impact Cleaning Services manage your cleaning for you. We take the pain, trouble and headache out of your cleaning service. PERFORMANCE It’s all about the service that you receive and to make sure you’re always happy with our performance we offer: # A written cleaning schedule to cover all of your requested cleaning requirements; # An online communication form to inform any issues or incidents immediately. # A fore stage follow up program including: # A dedicated communication book for you to relay any specific instructions or issues. # Regular follow up calls. # Routine performance inspections to ensure our Employees/Contractors standards are being met and problems do not reoccur. # A performance guarantee We guarantee if a cleaning issue is not in the process of being resolved within 24 hours of you notifying , Impact Cleaning Services your next clean is for free. No Argument We Just Do It. PEOPLE How can we make these promises? The difference is in our people. Impact Cleaning Services staff and Contractors are the best in the industry. We pride ourselves on our rigorous selection process and attention to detail. With The Cleaning Partnership and our employee advancement system offers our people ownership of their businesses, This ensuring that the people cleaning your premises are dedicated business owners with a strong interest in ensuring you, their client, receives the best possible care and attention at all times. Most importantly, all of our Contractors and staff go through thorough security checks including two interviews, reference checks and the signing of a confidentiality, employment and contractor agreements. This ensures that we provide you with honest and reliable people. Good cleaners are trained not born! At Impact Cleaning Services we put our staff and Contractors through an intensive training program that provides them with the knowledge to make the right cleaning decisions for every aspect of today’s cleaning environments. THE IMPACT CLEANING DIFFERENCE Impact Cleaning Services have a unique management system. We are leveling the playing field for small cleaning companies, with many large enterprises utilizing these companies to sub-contract there work to , they don’t seem to be paying them enough to run their operations correctly and then they are finding they are having to operate at a minimal profit and cut costs where they can. This creates major problems with in the cleaning industry from having to pay low wages or use cash workers, utilize poor quality chemicals and equipment. Overall this affects the service to the end user. With our cleaning management system we help the SME to obtain quality cleaning contracts at the best possible price with an accurate cleaning schedule. This enables us to be able to guarantee a quality clean every time. A happy cleaner is a good cleaner. A good clean makes a happy customer. How Impact Cleaning Services system works is very simple… we first do an initial clean with our in-house cleaning teams cleaning you site from top to bottom. It is a clean reset. Once the initial clean has been done we then test the cleaning schedule to assure it will maintain your site at the standard you deserve and expect. We then place one of our members of “The Cleaning Partnership” on the site and train them with the ins and outs of your specification and expectations. Then we manage them ongoing with training and site audits so they keep a high standard of clean. Because they are owner operators they have invested interests in serving you correctly. This is what we call a win, win, win. Our quality control system, detailed in the quote, guarantees that your premises will be maintained in the best possible state at all times through periodical inspections also. With Impact Cleaning Services managing your cleaning, you do not have to worry about poor quality cleaning again... we will do the worrying for you! Our main business focus is managing cleaning opposed to doing the cleaning by partnering with an owner operator we can focus on them delivering and maintaining a quality cleaning service. One that is of a high quality, ethical and reliable standard this is maintained by an independent, non-biased auditing system and an accurate cleaning schedule this gives us a big point of difference to other cleaning services. As a united service group of independent operators that are managed and tested by Impact Cleaning Services you can be rest assured that your establishment is being looked after and you are getting value for money without all the frustration and drama.

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Frequently asked questions

  • Are you an insured business and do you guarantee your work?

    We are fully insured and also have a quality of work and service guarantee. We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion.

  • What are the typical things that you need to know before you can provide a quote to a customer?

    we will require information of the square meter or the area, how many cleans per week, and expected tasks to be completed. Our preferred way of quoting is to come out to your site and discuss what you are looking for and measure the site the cleaning areas. then build the schedule and costing.

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