Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and our work is guaranteed. Upon completion of your work we will give you a warranty for the work we carry out.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A demand for the service of recolouring and resurfacing bathrooms and kitchens when clients cannot afford to replace these areas.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Where clients have been quoted $20,000 plus to replace a kitchen and end up spending under $5,000, is a great story.

Question 4

What do you like most about your job?

Accepted Answer

To see a worn out kitchen be completely turned around with resurfacing/recolouring is just incredible to see. The impact on the client is worth the effort we put in.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

can you speak to previous clients? Do you have a portfolio of your work. Are you backed by a national brand?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

One question is how long can it take. This depends on each job and what is being done. However, we are normally faster than a full kitchen renovation.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in business for 20 plus years. We carry Police checks and full insurance. We live and work on the sunshine coast.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Top Coat Resurfacing services the Sunshine Coast from Bribie Island to Gympie. We are a member of the “Resurfacing Australia” group. Australia’s ONLY independent professional bathroom and kitchen resurfacing network.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need ot know what the clients expectations are, what areas to be resurfaced/recoloured. Any repairs that may need doing. Have you heard of resurfacing before and do you know what it is?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do your research. Do you need to replace your entire kitchen or bathroom tiles and benchtops? In most cases this will be "no". Speak to us before you commit to huge spends on these areas.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special offers can be discussed at the time of quoting and do vary from time to time. What we do offer every day is first class customer service

Question 12

What makes your pricing competitive?

Accepted Answer

We are very competitive in the market place, which is proven by the demand for our services throughout Queensland and Australia.

Question 13

How do you normally charge for your service?

Accepted Answer

Due to the variations of each clients requirements it is best for us to come and talk about your choices and how we can help.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in giving all our clients a first class product that is proven and tested and also backed by a well known brand which has been seen on ""Selling Houses Australia" for many seasons.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully trained by Resurfacing Australia in the use and application of these proven and tested products, that also come with a guarantee.

Top Coat Resurfacing

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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