Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, JBM Electrical Contractors are insured, Public and Product Liability for $10m.  We guarantee our work as customer satisfaction is of importance to us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since I have been in High School all I wanted was to become an electrician as it has always fascinated me.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was the electrical contractor for a new shopping mall that was build. One of the shop owners who saw us working, contacted me to complete the shop fitting for his clothing store. Upon completion of his shop, the other 49 stores contacted me to do their shop fitting as well. All were impressed.

Question 4

What do you like most about your job?

Accepted Answer

Being an electrician is a challenging but rewarding career. To start from scratch and finishing the final product and seeing the appreciation of the customer is priceless.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are the supplier a registered business with all the necessary accreditation and insurances. How many years of experience do they have.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How soon can you do the job and how long will it take?  We will deliver the service on a mutually suitable time and will provide a timeline depending on what service is required, and keep the customer updated on the progress.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a Registered Electrical Contractor with EnergySafe Victoria, and can provide police clearances. We are punctual, honest and very reliable and take pride in everything we do.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We strive to deliver competitive prices and outstanding workmanship results, ensuring that all products and services are safely and professionally delivered and installed in a prompt and efficient manner.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

* Date service required,  * location, address and building type,  * exactly what services are required and who supply materials

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Always ensure to use a electrician that is registered with EnergySafe Victoria.  2. Check with your electrician, depending on the service required, if an item can be repaired instead of replaced. 3. Have a list ready of jobs to be done and ensure that the distribution board is accessible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention Oneflare and we offer a 10% discount on referrals from existing customers to new customers (on completion of service). Pensioners also receives a 10% discount for electrical work delivered on Thursdays.

Question 12

What makes your pricing competitive?

Accepted Answer

We take pride in our work and deliver outstanding workmanship results. We always negotiate with suppliers for better prices to ensure customers benefit from it.

Question 13

How do you normally charge for your service?

Accepted Answer

Customers receive a tax invoice that outlines the service delivered and materials provided, Depending on what service is required, we either charge a hourly rate or fixed price.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in various fields of the electrical industry, such as new developments, emergency services, renovations, shop fitting, wiring of distribution boards, panel building, property management and general maintenance.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 20+ years of experience in the field, Johnny is a local A-grade electrician with a wealth of electrical knowledge envisaging to deliver a top quality job as quickly as possible.

JBM Electrical Contractors

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