Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our cleaners are insured and covered by public liability. All staff are employed by Licence to Clean, not contractors, we are a conventional business, not a franchise or an agency.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Do you provide the materials for our clean? A: Yes we use good quality materials and equipment.  Q: How does the cleaner know what needs to be done? A: It's important to get the results from our cleaning that you want, so we work to a checklist to guarantee consistency in our work.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having provided literally thousands of services to clients we understand and respect the trust afforded to us. Many clients have used our company for years and we get a lot of repeat business.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Licence to Clean is a genuine local business operating in the Macarthur area employing locals and providing excellent quality cleaning services to our community. We pride ourselves on high standards of professional cleaning and great customer service.

Question 5

How do you normally charge for your service?

Accepted Answer

We provide free onsite quotes for our clients so we can discuss their needs first hand and give an accurate price.

Question 6

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

WE specialize in regular home cleaning but provide one off spring cleans as well as exit/entry cleans. We also provide window cleaning, including high reach and Carpet Steam Cleaning.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over ten years experience in professional cleaning. We use good quality equipment and materials and all work to a quality standard for consistent results. We are also industry certified in Carpet Cleaning.

Licence To Clean

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Are you an insured business and do you guarantee your work?

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