Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business. We do not guarantee our work as the quality of work is so high we do not need to offer a guarantee. You can inspect the work before paying.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Steve and Troy have always had a passion for gardens and business, so we bought two existing businesses and amalgamated them to create Master Gardeners, we have been running Master Gardeners since 2004.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer story is that of an older lady we do work for in Auchenflower, she always wants us to service her home every 2 weeks all year round, that way she knows she is getting the best out of her garden. Her garden looks awesome all year round as the trimming and pruning we do make sure there are pretty flowers blossoming. We also help her with plant selection.

Question 4

What do you like most about your job?

Accepted Answer

The different people you meet and working in the outdoors. Also we are passionate about gardens and gardening. We love nothing more then a freshly cut lawn and a beautifully cut hedge.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered business? Do you have a ABN or ACN? What experience do you have? Do you have public liability insurance? Are you reliable? Can you make intelligent decisions?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the best way to remove weeds in lawns? Ask Steve or Troy to weed spray as we specialise in herbicides. What is the best plant for a particular area? Depending on the persons taste and if it is a sunny or shady area. What is the best plan for my regular lawn and garden maintenance? For Lawn maintenance, every two weeks in the spring summer and autumn and every 3 weeks in the winter months. For Hedging every 3 weeks all year round. When is the best time to fertilise? At the start of spring and in the later months of autumn.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because we are by our word. If we arrange for an appointment, we always try to be on time, and if we have been held up, we will call you and make sure you are aware of the delay because we know time is precious.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We do excellent work and we pride ourselves on quality of work. We also have over 10 years experience, we specialise in regular garden maintenance. Master Gardeners is a reliable business you can count on.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Site Inspection Details of the type of work. How regular do you want the work done, we can advise if needed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Spray any weeds in your gardens, this will help take money off the overall job. Remove any objects on the lawn if ordering a lawn mow. Make sure yards are accessible, i.e. lock any pets away in the house.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention One Flare to Troy when you book a job a receive a  5% discount on your first job booked. That includes any plants or products in the sale. We sell all types of plants, mulches, lawns, soils etc.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because our market research shows our prices to be fair, and on the cheaper end of the market, also we offer savings to all our clients in the winter months. We usually have a specials deals in every month of the winter.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally do a free quote upon a site inspection. We then offer the service of a 7 day invoice, where you can pay over the internet, send a cheque or my favourite way of being paid, in cash in person.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in regular garden maintenance. We have a passion for gardening and we love getting your gardens looking the best they can. We also specialise in plant selection. Also if you are in the city and you have a garden in the sky, we specialise in that type of work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Troy & Steve have been working together for over 10 years, we constantly have discussions on the best way to do the job, to get the best results for the client. We have an extensive knowledge on plants and products for your garden. From weed control treatments, to picking the right plant, to picking the right mulch.

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