Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We come fully insured with current national police certificates and white cards (NSW) Our Bond package comes with a 100% bond back guarantee. This means on the rare occasion your agent is not completely happy with the cleanliness of the property, we will pop back completely free of charge.

Question 2

What do you like most about your job?

Accepted Answer

We established Moore Clean because we genuinely care about people and planet and desire to make a difference for our customers and also for the world we live in. We love attention to detail.  We like meeting new people, dealing with new challenges and leaving a smile on their face.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Why choose us? When and how do I pay? What products do we use? How long does the job take?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are honest, reliable, efficient and highly professional and come fully insured with current national police certificates and white cards (NSW)  We provide all this with a strong attention to detail, guaranteed to leave a smile on your face and we do it all at affordable and competitive rates.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We look to establish long term relationships with our clients, based on trust, reliability, honesty and our ability to provide the highest quality environmentally friendly professional cleaning service at competitive prices.   We come fully insured and with current National Police Certificates.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of clean the areas to be cleaned (number of bedrooms, bathrooms, kitchens, living areas) If there is an oven clean or carpet steam cleaning necessary (number of rooms with carpet)

Question 7

How do you normally charge for your service?

Accepted Answer

Payment methods include bank transfer, cash, PayPal and credit card. Payment should be made either prior to, or at the time of your cleaning service except for ongoing and business customers.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

- End-of-lease cleaning for individual and real estate clients - Professional carpet steam cleaning including high grade equipment  - Post build cleaning on various inner city construction sites - Domestic and assorted commercial cleaning including shop and office

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We specialize in domestic, office, post-build, bond and carpet steam cleaning. We come with our own professional cleaning equipment and between us we have over 20 years experience in the industry.

Moore Clean

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