Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All teams are fully insured and we guarantee our work. It is vital for the customer to feel safe and secure with a company who provides at $10m public liability cover.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Love of cleaning Owning our own business Customer satisfaction Being rewarded for a job well done.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our favourite stories come from customer and teams who have serviced the same families for many years, seeing the customers children grow into adulthood, having started the job when they were just youngsters.

Question 4

What do you like most about your job?

Accepted Answer

Professional application of a job well done. The products we use The pleasure we give our customers Appreciation from our customers

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Meet the team before committing to an organisation. It is vital to have a strong sense of security and comfort when choosing a team who will be coming into your home, often when you are not there.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does it cost? - Answer ' we tailor make the quote to suit your needs and your budget How long will it take? = Answer ' we do not charge an hourly rate so we will be there as long as it takes to provide a high quality service

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our teams are trained to service customers promptly and reliably. in over 20 years of operation we have never had a claim and this is because our franchisees would lose their business if there were an incident of impropriety. There are has never been an incident with Bebrite teams.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Quotes are tailored to suit the clients budget and their needs. We bring high quality, environmentally friendly products, teams are fully insured with a focus on attention to detail.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The number of bedrooms The number of bathrooms Single storey or multi level Windows yes or no Regular service or spring clean or bond clean

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Tidy up but NOT CLEAN 2. Do their own dusting of precious items 3. Allow the team free access to all areas that require cleaning

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our specials will be discussed with the team as they are individual operators and have the authority to discount if they wish.

Question 12

What makes your pricing competitive?

Accepted Answer

We are not the cheapest, we focus on high quality work and know that many customers have an expectation of good quality service for an affordable and reasonable price

Question 13

How do you normally charge for your service?

Accepted Answer

We generally charge a flat rate however we prefer to do an on site quote where the customer gets to meet the team and develop a rapport - we can then tailor make the quote to suit the clients needs and budget.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bebrite teams specialise in all types of residential and commercial cleaning, no job is too big or too small. We specialise in bringing the customer a range of products which product the environment whilst at the same time doing a high quality job.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bebrite teams have expensive training as professionals and are experienced in all facets of cleaning from home cleaning, office cleaning, window cleaning, bond cleaning, regular or spring cleans

Oakgem Nominees Pty Ltd T/A Bebrite Services

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