Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, all work is fully insured and guaranteed. Our business is build on client / customer satisfaction and repeat business.

Question 2

What do you like most about your job?

Accepted Answer

Dealing with customers face to face and then the satisfaction of the finished  work that the client sees . .

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

All customer questions are valid and we encourage clients to ask questions so they are well informed about the job they are undertaking

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our people are police checked to ensure a clean history. We also have all staff cleared with a working with children check.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We provide an accurate quote and on time service. All work is guaranteed and fully insured. Friendly and polite service.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to see the job to accurately quote. Companies that quote over the phone are really only guessing and that's where things go bad

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Get a fixed price quote 2. Get the quote by getting the company to do an onsite inspection 3. Ask the company what other options are there.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will give you 20% rebate if you refer a paid customer to us. Works like this. When you refer them, we do the work for them and they pay in full we will give you a cheque for 20% of their account.

Question 9

What makes your pricing competitive?

Accepted Answer

We actively check our competitors pricing to ensure we are aligned with the going industry charges. Remember, when considering price you should also consider that your chosen trades person is correctly trained, turns up on time and is polite.

Question 10

How do you normally charge for your service?

Accepted Answer

We quote before the job and then it is fixed price - so therefore  no nasty suprises for the client.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in prompt efficient service of domestic and commercial electrical work. From the simple light globe replacement to complex commercial / industrial applications.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our electricians are 'A' Grade and their work is Supervised by the business owner. We pride ourselves in offering a professional affordable service

Mr Electric Eastern Division

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