Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Online Social Media group is insured and we have terms and conditions that set out client expectations and guarantees. Please email us for our terms and conditions for web design and seo services.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I did a Degree in Film & TV with a specialisation in computer graphics. I then started from the bottom with a multi-media company in Sydney as a production co-ordinator and then moved into design and worked my way up.

Question 3

What do you like most about your job?

Accepted Answer

I love my job as a web designer and online marketing consultant as it is creative and I am constantly learning new things as the internet changes. I find it challenging and seeing my designs is rewarding.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Can I see past work you have done? 2. What is your process? 3. What is the time frame? 4. What is the quote? 5. What are the payment terms? 6. Ask for more information about what is involved so you can ascertain whether the business knows what they are talking about.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the process of building a website? 1.  Buy the Domain Name 2.  Setup Website Hosting 3.  Decide on the menu items / pages 4.  Design the website  5.  Client provides feedback 6.  Changes are made to the website design 7.  The design is finalised and approved by the client 8.  The client provide text and images for the site 9.  We build the website 10. Final tweaks 11. Upload the site to the internet 12. The client is happy :)

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Online Social Media group we pride ourselves on quality products matched with a friendly service. We often get start-ups who don't fully understand what the web can do for their business so take the time to explain things to them in terms they understand.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a full service business that can provide full packages for start-ups from logo design, to web design, hosting, domain registration, and online marketing including seo - search engine optimisation (getting found in google searches), and social media account setup.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1.  The type of website you want: a.  standard informational site b.  site with blog site c.  CMS content management system (where the client can update it themselves). d.  e-commerce site  2.  Do you already own a domain name? If so, what is it. If not, what would you like it to be.  3.  How many pages approximately.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We all know time is money and the quicker the website is built, the quicker you will be getting leads and income from it. In order to build the website in the quickest way, follow the following steps: 1.  Know the titles of the menu for the website. 2.  Research other websites you like the look of and provide the web addresses. 3.  Have the content ready to go in a word document.  The more you have finalised up front, will save you costly changes down the track. :)

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Clients of Oneflare will receive a Free QR code with their website or online marketing purchase. The QR code can be used on printed materials and will take an off-line customer (print) to your business website.

Question 11

What makes your pricing competitive?

Accepted Answer

Most of our clients are the small businesses who cannot afford to put out alot of money on advertising and marketing, so we price accordingly. We often go out of our way for clients and value add just because we are a friendly bunch and want our clients to be happy.

Question 12

How do you normally charge for your service?

Accepted Answer

Website Design is a once-off fee. Website Hosting is a yearly fee. Domain Registration is renewed every 2 years. SEO (Search Engine Optimisation) Services are a monthly fee for 3-6 months. Social Media setup is a once-off fee, with monthly maintenance if you would like us to post for you and get more followers.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in website design with added seo (search engine optimisation) services.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We started as a family business 10 years ago. I have a BA Degree in Film & TV and specialised in computer graphics. I have since worked for multi-media companies in Sydney with blue chip clientelle, both as a production manager and as a designer.

OSMG! Online Social Media Group

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