Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we offer a 100% guarantee. If you are not happy with our work we will come back free of charge (conditions apply)

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to be my own boss and too have a balance of work and family. Owning my own cleaning business (which I already have experience) allowed me to do a job I love and spend more time with my family.

Question 3

What do you like most about your job?

Accepted Answer

I like leaving my customers with the satisfaction of a job well done and that I can take away one less hassle or stress.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am honest, reliable and punctual. I arrive to jobs on time and have a 100% completion rate. All jobs are checked and confirmed prior to starting a job.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We provide a professional and friendly service and we work in with customers requirements as no two customers are the same

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please tell us size of house, how many carpets, the condition of carpets, type of clean you are looking for eg. house clean, vacate clean, size of lawn/garden

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be clear and precise about what the job entails so quotes are accurate, ask about any promos on offer and ask about packages the business offers

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We give a 10% discount to all new customers and a 10% discount to seniors/ pension card holders upon seeing the card.

Question 9

What makes your pricing competitive?

Accepted Answer

We take into consideration industry standards and keep up to date with our competitors pricing. We offer a to beat any price by 10%. We also take into consideration the customers needs.

Question 10

How do you normally charge for your service?

Accepted Answer

Our business has rates depending on jobs however we are willing to negotiate as no two jobs are the same.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have 3 years experience in the cleaning industry with a strong focus in carpets. However recently I have specialised in garden maintenance and vacate cleans

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Carpet cleaning, domestic cleaning, garden maintenance, upholstery cleaning, end of lease clean, customer service, commercial cleaning, office cleaning, storage clear outs

pezzys carpet Care and cleaning services

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Are you an insured business and do you guarantee your work?

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