Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and our work is guaranteed. We are only too happy to return to deal with any unfortunate scenarios although we try our best to alleviate such things in the first place.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I'd been travelling overseas when I was fortunate enough to start gardening on some of Sydney's finest properties when I returned.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Most customers (particularly ones in older to established houses) often say that they should've done a landscape years ago. Their lives often change as a result!

Question 4

What do you like most about your job?

Accepted Answer

The main thing we get from our projects is a sense of satisfaction as we build things to last and we know that if the customer cares for their landscape, the garden will only get better with age.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licenced?  How do you charge? Is your work guaranteed? Are you familiar with this type of work? Is this plan a practical one in your opinion?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you do the work? A realistic timeframe is always given. What do you think of my/our plan? We give them an honest answer and will not upsell unless integrity and practicality is needed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our record of satisfied and happy customers speaks for itself. We cater to all types of work and everything is completed with a good finish in mind.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When we start a project we are committed from start to finish. We always respond to customers needs and our reliability is second to none.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Plan in dimensions or we can provide a plan (depending on detail) which will affect cost. Underground services such as sewer, water, electrical etc..  Style of landscape they'd prefer eg. tropical, native, rustic, formal etc

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Come up with a plan, consult with RCM Projects before deciding to look at feasibility and run services access to all garden beds including electrical and irrigation.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Pensioners will get a 10% discount on labour rates. This will be done at the time of quoting or on a do and charge basis.

Question 12

What makes your pricing competitive?

Accepted Answer

With the latest downturn in the economy we realise that not all customers can afford top shelf pricing but would still like to have their project undertaken. We're committed to fair pricing and realistic about everyone's budget.

Question 13

How do you normally charge for your service?

Accepted Answer

We can charge by way of estimate, fixed quote, do and charge on a daily rate or on an hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of landscaping from timber, paving, soft scaping, irrigation, plants, trees, turfing, retaining walls, vertical feature walls, garden beds.. you name it

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified tradesman with many years of experience. Our range of work is diverse from commercial to residential.

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