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Frequently Asked Questions
Are you an insured business and do you guarantee your work?
yes we do ! as a Serious business we try to make the CUSTOMER more confortable possible,no job are to small,no job are to difficult,all is about onesty & trust
Are there any special offers you would like to offer to Oneflare customers?
if customer do service or any electrical work,a/c re gas o service radio installation,accessories fitting if i supply or customer supply no cal out fees in Adelaide cbd(condition apply)
How can a customer save money before you start the work? Please give 3 tips
ring and tell me what is the trouble on your car,if you think is electrical,mechanical,or both,if engine crank,wont crank,any light on the instrument panel........
What are the typical things that you need to know before you can provide a quote to a customer?
make & model of the car, what is the problem according with the customer,all seem to be normal or there is some noise,battery is in good condition?last service when?air condition is cold enough,
What makes you the most reliable and trustworthy person for the job?
love my job i started with my dad since i was 14 years old,my boss is not me but all my CUSTOMERS no CUSTOMERS NO WAGES!more people talking about a good service more business you got!!!
What questions do customers commonly ask and how would you answer them?
how much will cost to fix my car?? depends whats wrong my friend!can be a fuse or engine blow up can you try to tell me what the car does!if was running,not run any more !it is very hard repairs car at the phone if you don't provide very accurate details
How did you decide to get into your line of work?
I was grow up with my father in Italia learning this trade from scratch and learn to do and deal trouble in any vehicle come in the shop make always customer request and satisfactions firts
What do you like most about your job?
get challenged when other refuse jobs or when don't have enough skill to exide then here I really like to start and show my love & pride for my trade, making the customer happy without charging top dollars!
What makes your pricing competitive?
be quick and have a good knowledge about a system on cars operating is a good advance also keep my self up date let me spend less time on a single job,providing more jobs on my working ours.more customers!
Why should a customer hire you over another service provider?
Reliability punctuality and I will fix the issue in your presence without cheat on parts or time frame involving job or simply because I'm coming to you! Convenience and comfortable service directly on door step
How do you normally charge for your service?
Depends,I charge hourly rate plus parts and if is on Adelaide cbd no call out fees if the the job is previously arranged or organized, if customer require special treatment may I able to arrange that
What experience, skills, qualifications or training do you have to make you the right person for the job?
26 years of experience in autoelectrical with air condition certificate from 1991 magneti marelli
Is there a particular aspect of your trade or industry that you specialise in?
european cars and gps system as trakking devices, example a single personal car or a complete fleet for monitoring car route and workers behavior
What questions should a customer ask to hire the right service professional?
if i have a licenced business, insurance or my jobs are guaranted for a minimum period of 12 month, making sure customer can be safe and confortable to leave is valuable car in my capable hands assuring i didnt get ripped off
Do you have a favourite customer story you would like to share?
i had a customer from 2009 mr David it is been with me without any problem ,hi went to someone else once when i was away and still now i did regret the service and the bad experience