Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured business and we have $20 000 000 coverage in our insurance policy. We guarantee our work and come back for free if any complains.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We always wanted to work together with my husband, so this service gave us this oppotunity. We are happy to know that our busy customers can come and relax in their clean and healthy homes after our service.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One lady ordered the quote - when we came we saw that the house in a really poor condition. With wonder I knew that they still using other cleaning service, but would like to find someone's better. We showed the big difference between us and previous service. She is happy with us more than 3 years.

Question 4

What do you like most about your job?

Accepted Answer

We are happy that we can make the customer's house clean and healthy.  We are happy explaining to people that clean house is the healthy house. They will not have to breath by dirty and dusty air into the house any more.  We always leave the house clean and smelling nice after our service.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you maintain the house? Does your service meet a high cleaning standard? Do you have the photos of your past jobs with you?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the difference between you and the cleaning ladies?  We always respond that we maintain the whole house and keep clean the things which always missing by cleaning ladies such as behind the TVs, windowsills, skirting boards, fans, exhausts, door frames and wall and door's marks etc.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We always keep in touch with the customer if any delays (traffic, unexpected extra time in other customer's house etc.) and always inform about possible delays. We always inform our customers about our visits for reminding them about the service. All our staff are Police cleared.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are the best cleaning company in Perth! We always provide the exceptional service for all our happy customers. We bring all equipment and use non-toxic products. Also our prices are very reasonable!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1.What suburb are you in? 2.How big is the house? 3.What kind of service do they need? End-of-lease? Regular? One-off? Oven? BBQ? 4.What would they like to include into the service? 5.Do they need some housekeeping duties or not?  Please note that every housekeeping duty needs extra time.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Order the free quote. 2.Prepare the house for the cleaning as much as they can - remove all toys, clothes and shoes from the floor, put the dishes into the dishwasher etc. - it reduces the time for our cleaning and giving us the space for the cleaning.  3.Chat about possible discounts.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount for the spring clean! Usually the spring cleaning is the big job which includes windows, cupboards, oven, fans, kitchen, bathrooms, door frames etc.

Question 12

What makes your pricing competitive?

Accepted Answer

We always do the great job and know all the Real Estate requirements that is extremely important for people who moving out and orders end-of-lease clean. We accepts cards' payments and provide the receipts. We bring all stuff with us - it's really convenient for all.

Question 13

How do you normally charge for your service?

Accepted Answer

We work as a team of 2 people After building or renovation cleaning is from $40 per hour per cleaner - from $80 per team End-of-lease or vacate cleaning is from $35 per hour per cleaner - from $70 per team Regular service is from $30 per hour per cleaner $60 per team - min.order is 2 hours - $120

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can remove hard water stains, bore water or oil and grease stains which are very hard for cleaning. We can make some things like a brand new after our service - for exapmple - BBQ or oven.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have more than 4 years of experience in cleaning industry. We provide domestic and office cleaning services. Also we are experienced in after build and renovation, end-of-lease, one-off, regular, oven, window and carpet cleaning.

Shining House Perth

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