Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, our services are always comes with 100% to satisfy our customers  other wise we will the job again do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Advertising, Network

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer who contacted me, after she discussed with three other upholstery cleaner, to solve her problem after she spill red wine on her very expensive dining chair. I successfully remove the stain. She is so happy with the result. Seeing her happy makes me proud with my work and love what i do.

Question 4

What do you like most about your job?

Accepted Answer

Helping my customer and providing them the result they want. Putting smile in their face by professionally rectifying their problem.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I believe there are three very important question need to be ask or check by customers before they hire. 1. What type of service do i need? 2. Is this qualified or professional service provider 3. Price comparative

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customer, they call and ask me to solve their problem they have. I ask them to provide me some information such as fabric type... etc  If the information is not enough to advise the customer I inform the customer a need of physically inspect the problem, with no obligation free, to provide proper advise.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Shiningfresh works are for great satisfaction customers. We deliver and provide what we promised for our customer. To provide solutions for our customer broad problem our technician are acquired the skills, training, qualification and experience.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

SHINIGFRESH is committed providing the highest levels of customer service. By identifying fabrics and other issues and following proper cleaning procedures to provide our customers with peace of mind. We pride ourselves on attention to detail. We can provide professional service, for both residential and commercial premises,

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Fabric or Floors,  The condition of the carpet or floors

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By Hiring qualified technician: technicians undergo a rigorous training program can only rectify customer problem By taking proper advise: proper advise and give options that lead to save money By arranging regular cleaning

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, I can provide 10% discount based on quoted price.

Question 12

What makes your pricing competitive?

Accepted Answer

Our price is much the service we provide

Question 13

How do you normally charge for your service?

Accepted Answer

Per square meter. Hourly rate Contractual bases

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Stain Removal from Soft and Hard Floors Surface and Upholstery. Urine treatment and pet Oder Removal

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We highly trained technicians undergo a rigorous training program that approved by IICRR and license holder in the following ares •	Carpet Steam / Dry Cleaning •	Upholstery Cleaning •	Stain Removal •	Fabric Identification and Protection Application •	Tile & Grout Cleaning & Sealing And Stain removals Natural Stones, As such marble, limestone...; cleaning, sealing, and removing stains.  . General cleaning service

Shiningfresh Carpet Cleaning

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