Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

SPM maintains Public and Products Liability Insurance as well as Workers Compensation Insurance. We guarantee ongoing support and communication following completion of the works to ensure a positive outcome is achieved for all relevant parties.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, customers will not be required to share COVID-19 vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

SPM ensures all staff are compliant with COVID-19 health and safety advice; Staff who are unwell are excluded from work sites until they have recovered; Social distancing is maintained where required; Staff receive regular training to ensure all relevant hygiene protocols are being followed

Question 4

How did you decide to get into your line of work?

Accepted Answer

SPM has been a family operated business since 1987. Though we have now grown to a team of over 30, we still hold our crew to the same high standards.

Question 5

What do you like most about your job?

Accepted Answer

We love using our creative spirit to transform spaces for our customers to bring their visions to life.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

In order to hire the right service professional, it is important to enquire about prior experience, expected cost, expected timeframe, and what their current capacity is (i.e. can the professional meet your requirements).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a family-owned business with 36 years in the industry, SPM takes pride in upholding our reputation as a trustworthy, reliable team. We make use of a digital Reporting and Management system that provides greater reporting efficiency and accuracy for our crews in the field while maintaining real-time accountability for our customers. We also maintain several ISO certifications and enforce stringent quality and safety regimens to ensure works are carried out in a safe, effective manner.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

SPM has over 3 decades of experience in the groundskeeping and landscaping industry, and has been contracted by several high-profile clients, including Councils and public parks. This is a testament to our reliability, strong work ethic, and competitive pricing. We uphold the same standards regardless of the size of the job, so you can be confident that you are receiving the best service from our expert team.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to allow the SPM team to determine whether a job is right for us, we would appreciate the following details: [1] Which works are required [2] Frequency (e.g. monthly, weekly, etc.) [3] The size of the area that requires servicing [4] Start date and preferred time of day [5] Any safety concerns we should be aware of

Question 10

What makes your pricing competitive?

Accepted Answer

Due to our decades of experience in the field, SPM has an in-depth understanding of the requirements for each job and can provide you a competitive quote that encompasses our expertise and ability to complete jobs efficiently.

Question 11

How do you normally charge for your service?

Accepted Answer

We will confirm the expected cost of the services prior to commencing work. We will send an invoice after the works have been completed, with 2 weeks to complete payment.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

SPM specialises in groundskeeping and landscaping, including lawn mowing and trimming, soft-scaping, garden maintenance, and fertilising. For a full list of the services we provide, see www.standbypm.com.au

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

SPM is a family owned business with 36 years of experience in the groundskeeping and landscaping industry. Our team members receiving ongoing training to ensure best practices and safety measures are always in place. We also maintain several ISO certifications (Quality Management System, Environment Management System, OH&S Management System) and WH&S and Quality Assurance Policies.

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Browse lawn mowing experts by suburb

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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