Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

TFT Electrical is a registered business. TFT Electrical have the required insurances to cover all work carried out. TFT Electrical will guarantee all work carried out and will replace any faulty items that are purchased by and installed by them under warranty conditions.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I come from a dynasty of electricians, my father was an electrician and his father before him. My eldest son will be leaving year 12 this year and he wants to be an electrician.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When I was an apprentice in the UK I had a job rewiring a church. The vicar must have been very impressed as he wrote a letter to my employer saying that there would certainly be a placed reserved for me in heaven.   To this day my old employer still has the letter framed on his office wall.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the diversity and the challenge of every job being different.  Creating solutions to suit customer requirements.  I enjoy working in different locations every week - I get to see a lot of Perth.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What are our charges - service call and hourly rates 2. What is our availability. 3. Who will carry out the work.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Where are we located?     Answer - TFT Electrical are located in Mindarie. 2. What areas do we service?     Answer - TFT Electrical service all of the Perth metropolitan areas from Two Rocks to Mandurah.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

TFT Electrical prides itself on the service it provides to all its customers. TFT Electrical acquire a lot of work through word of mouth, this can only be achieved through providing a very good service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

TFT Electrical has over 20 years experience in the electrical trade. TFT Electrical covers all aspects of electrical work. TFT Electrical prides itself on the workmanship it delivers and the reliability of the service it provides. All work is completed to AS3000 standards.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Is it a single or double story home.  2. Does it have a pitched or flat roof.  3. Is it a tiled or tin roof.  4. Does your meter box have safety switches for the power and lighting circuits. 5. Is the property construction brick or timber framed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. By providing a clear area where the work is required will save on time or I can do this if required.  2. Allowing me to provide the materials as I can normally buy the materials at a discounted price.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At TFT Electrical we offer a 10% labour only discount to all Oneflare customers booked through Oneflare. At TFT Electrical we will beat all written quotes by 10%. Terms and Conditions apply.

Question 12

What makes your pricing competitive?

Accepted Answer

At TFT Electrical our pricing is very competitive due to our low overheads and very good wholesaler discounts. TFT Electrical provide quality materials and make sure that everything is installed as if we were working on our own home.

Question 13

How do you normally charge for your service?

Accepted Answer

At TFT Electrical we provide specific quotations for each job - TFT Electrical normally quote a fixed price based on how long we think it would take to complete the task and the materials required to complete the task.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At TFT Electrical we specialise in all electrical work required in your home or workplace including electrical, air conditioning and data installations.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 20 years of electrical experience. I am a fully licensed A Grade electrician.I am a fully licensed Electrical contractor.

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