Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured, we guarantee some of our work. It is dependent on the task completed. For example, we can transplant plants, and use our extensive knowledge to provide the best conditions possible, however we can not always guarantee the plants success rate.

Question 2

How did you decide to get into your line of work?

Accepted Answer

With an extraordinary timing after completing university studies, the trio came together and decided it was time to move out of our jobs and to go into business with each other, with the goal to improve the landscapes around our communities and to do our part in restoring the environment.

Question 3

What do you like most about your job?

Accepted Answer

Learning and working in a different environment every day. Every job is something new and another ability to practice what we love.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of training does this person have? Can they demonstrate their knowledge? Do they have a clear plan on conducting the works?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you complete pre-sale clean ups? Yes we do, it is something we specialise in.  Do you offer tree work? Yes we do, however we do not offer stump grinding at this stage. We are fully insured up to 10m, and specialise in large ornamental and fruit tree pruning.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honest, reliable, passionate and experienced. We treat our clients how we would like to be treated as clients, if we can't do something, we'll explain why and refer you to someone we believe knows best.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Tree of a Kind are three blokes with the know-how to get your garden up to scratch and beyond.   With expertise in: * Landscape Design and Installation *Pre-sale Clean-up *Tree Care and Services * Integrated Pest Management *Irrigation Design and Construction *Garden Maintenance * Workshops

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Desired outcome and to understand the site. We can determine this best while we are on site, however we can also provide rough estimates based off photos you provide us.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Understand your budget; Understand your site; Have a desired outcome prior to works starting, knowing what you want from the start, reduces the time spent double handling tasks.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Although we would like to provide a discount to Oneflare customers, we are unable to provide any at this stage of our business.

Question 11

What makes your pricing competitive?

Accepted Answer

We source local products at the most competitive prices, as cost of sales is a large part of our business, we work around the clock to ensure we have the best prices for the best quality.

Question 12

How do you normally charge for your service?

Accepted Answer

We generally charge at a per hour rate, with cost of sales being passed on to the customer. This depends on the work to be completed and the risks involved.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tree care services, confined space work, pruning and feeding, landscape design and construction, pre-sale clean up jobs, hedging and screening, horticultural consultancy.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With combined experience of 10+ years in Horticulture, holding tertiary studies from leading Australian courses such as The University of Melbourne, we use up to date peer reviewed methods in our work.

Tree of a Kind Horticultural Services

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