Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Both AClean and it's Quality Cleaners are insured with Public Liability Insurance that covers our customers home in the event of an accident that causes damages to a customers personal effects.  Our Quality Cleaners have also been through an in-depth Screening Process which ensures our cleaners have the necessary professional cleaning skills, friendly customer service skills and and a Smart Work Ethic that understands the importance of punctuality and reliability to their customers. The Quality Cleaners also can provide all their customers with a Police Check that states that they have no criminal history or convictions. We only hire honest and trustworthy cleaners as our First Rule of Business.  All our Commercial/Real Estate cleaning work comes with a 100% Satisfaction Guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Claire (Cleaner for 5 years, Australian) I wanted a job that would allow me the flexibility to work within my children's daycare hours, so I could still be a great mum but also provide them with a great Education and Christmas Presents of course.  Ashlee (Cleaner for 6 years, Australian) I started cleaning with AClean after working with a couple of other cleaning businesses along the way, but I always found they were in it for the money and didn't care about the customer, when I talked to ACleans Staff I applied the very next day and I've been working with them for the last 2 years and I haven't once regretted it!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Nadine (Cleaner for 7 years, Australian, Mum of 2) I first started cleaning for these two young professional guys living together in a Bachelor Pad out in Cooparoo with a massive dog. One of the guys finally convinced the other to a hire a maid/cleaner but every time the large dog would scare the cleaner or the cleaning/price wasn't right, then I was finally sent to them. I can still remember their face after I cleaned the entire downstairs of their property that hadn't been cleaned since they bought the house 5 years ago. The guys we're gobsmacked they could see the floors white tiles and the walls were no longer cream and brown but pristine white. It was so heartwarming how appreciative they were of my cleaning and how happy they were that they could now have their friends and family over without being embarrassed.  Sandra (Cleaner for 3 years, Australian, 1 child) My favorite customer story is a Bond Clean I did not that long ago,  the couple who I was cleaning for were moving from their rental to a new place with more possibilities, but they were so stressed they wouldn't get their Bond Money back to help them financially through the next month. I sent them the AClean Bond Checklist and they managed to complete all the little tasks to help lower the time and cost of their Bond Clean, by the end when they received their Invoice they both hugged me so tight my feet were off the floor because they could now go ahead to their new place without stressing about money.

Question 4

What do you like most about your job?

Accepted Answer

Helping everyone have less stress and more time together  Whether it's the new parents with a screaming baby, the professional couples that are like Mr and Mrs Smith of the Business World, the Share house full of students that fight over who's doing the chores, The Small Business Owner who just wants to focus on growing his business, whoever it is we want to help.   We want to help you too!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Have you worked Cleaning Parliament House and for Members of Parliament, including the Prime Ministers Room in Brisbane? 2. Do you provide a 24/7 phone line in case of emergencies? 3. Do you have Public Liability Insurance? 4. Do you have a Police Check? 5. What is the best way to clean? (From Top to Bottom) 6. What is a Pac Vac? (A. It is a commonly used Vacuum Cleaner that works like a Backpack, if a person doesn't know, don't hire them.)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. When is the soonest my Regular Cleaning Service can start? A. The following day between the hours of 6:00AM   Q. Do you service the South Side/North Side? A. We will come to you wherever you are in the SEQ area. If you are in a Far Away/Rural area a Transportation Fee will be charged to cover the cost of the cleaners petrol to get to and from your property.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We understand your time in low and your home needs to be a fresh place of relaxation, cleanliness and orderliness to provide you with less stress from boring chores around your home, a hygienic place you can feel healthy and more time for the things you really love doing.  Almost all our Quality Cleaners are Australian Mums, so we understand the importance of maintaining a safe, clean and welcoming home.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

All the cleaners at AClean have a genuine love for cleaning and desire for customer satisfaction, we want to take the stress away from cleaning to provide our valued customers more time doing the things that they really love doing.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Service:  Office/Commercial, Regular, Spring Clean/Once Off, Bond Clean  Additional Services Required:  Pest Control, Carpet Cleaning, Upholstery Cleaning, Window Cleaning, Oven Cleaning, Bathroom Toiletries Refill Service, Ironing, Washing, Bed Changing.   Preference to Day of the Week: Mon - Sun 6:00AM - 10:00PM, is there a specific day and hour you would like? (Ex. Monday 09:00AM)  Do you require Equipment and Cleaning Agents to be Supplied?  (We can provide these for you on your cleaning service but if you would like to save money, you have the additional option to provide these for the cleaner)  Payment Method: Will you be Paying via 'Cash on the Day' or Electronic Payment?  Description of your House: - Apartment/Villa/2 story/1 story - No of Bedrooms/Studies/Living Rooms/Dining Rooms - No. of Bathrooms/Toilets/Laundries - No. of Kitchens  Area and Postcode you are living in?  (Ex. 123 Smith Street, Brisbane, QLD 4000)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1#   An easy way to save money before the Cleaning Service begins is to make sure all children's toys, clothing and other loose items on the floor are put away. 2#   Another tip is to make sure the key, if leaving out is in a safe place that is easily accessible to the cleaner. Sometimes we are in such a rush in the morning we forget to leave the keys out for our cleaners, what's even better to save time and money is to provide a Spare Key for your Quality Cleaner. 3 #  The very best tip for saving money on your Cleaning Service is to make sure you have explained to your cleaning the things that are most important to you to be completed and the things you do not require to be done. We provide a comprehensive Cleaning Checklist that enables you the ability to see what cleaning tasks your cleaner is completing and not cleaning, simply write in the customer request area on the form your requirements for your following clean and the following week you may just be surprised!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Customers that refer there friends for our cleaning services receive one of the following:  - an EXTRA 30 minutes on their next scheduled cleaning service or, - 10% Discount OFF their next Cleaning Service or, - Give their friends a 10% Discount on their Cleaning Service.

Question 12

What makes your pricing competitive?

Accepted Answer

We are Price Competitive not because we lower our hourly wage but because in that hour we work we work our hardest for you, our customer. All cleaners are trained to be both effective and efficient cleaners, meaning you their customer receive quality cleaning and value for money. We provide each customer with a unique Cleaning Checklist that has been tested, rewritten and adjusted many times until we have created a Cleaning Checklist guaranteed to satisfy every customers cleaning needs.

Question 13

How do you normally charge for your service?

Accepted Answer

Regular Cleaning Services - All regular services start from as little as $45.00 Our most popular service is a 3 hour fortnightly cleaning service which works out to be $50 a week to have your whole house completely cleaned, bed sheets changed over, laundry washed, ironing done, dishes away and floors dirt-free sparkling clean.  Bond Cleaning Services - Our Bond Clean Services start from just $240 - Our Carpet Cleaning Services start from just $25  - Our Pest Control Services start from just $120  Office/Commercial Cleaning Services - Our Office/Commercial Cleaning Services start from just $35.00 Our most popular Office/Commercial Cleaning Service is a regular size Bank/Restaurant/Hair Salon with two bathrooms (2 x toilets in each) which we provide cleaning services on a weekly basis for 3 hours, including restocking bathroom toiletries (toilet paper, hand soap, etc.), hygienically cleaning entire bathroom facilities, dusting and cleaning surfaces, polishing glass and professionally cleaning carpets and hard floors. This is approx. $145 per week (Approx. $120 without restocking bathroom toiletries)  ***Please note if you are a Small Business Owner you can claim up to 100% of cleaning services on TAX***

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in:  Regular House Cleaning on weekly, fortnightly, monthly, in fact whenever you like it we will commit to coming back to provide your home with a specialised clean that will keep it looking not just good, but great!  Bond Cleaning Services, if you are moving from the house you are currently living in and require what is referred to as a "Bond" or "Exit" Clean to receive your Bond Money back, we can help you! We are Real Estate Approved meaning by hiring our Professional Bond Cleaners to complete your Bond Clean you are guaranteed to receive your Bond money back from your Real Estate. We also provide Professional Carpet Cleaning and Pest Control Service included with your Bond Clean at a Discounted Price.  Office Cleaning/Commercial Cleaning If you are a Business Owner, whether your business be small or large our Quality Cleaners' can help you keep everything in a clean and tidy manner to maintain workplace professionalism and employee integrity. What's more is, as cleaning services are a business expense to the owner these services are claimable on your Tax Return meaning you can potentially be getting your cleaning services done for FREE if not heavily discounted! What's to stop you? Call us now for more information

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Cleaner Trainers have the experience, skills and training to provide AClean' that won't be beat in cleanliness, value, reliability and customer service. Some of our cleaners have been trained in Cleaning at Parliament House for the Members of Parliament, to clean large centres such as Westfield's Shopping Centre, The Australian Tax Office Complex, Westpac Call Centre and not to mention many many residential homes. Rest assured if you ever need AClean, just call us!

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