Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured for public liability for $20 Million and insured with workcover  This protects the Client from any major accidents that might occur during the renovation process

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have been passionate about enhancing and beautifying houses all our lives. Do a job you love and it isn't work

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One client is into Superheros and wanted me to create a superman logo in the garden  This was achieved with a slab of lava rock and a design drawn onto the slab and carved with an angle grinder then painted in red blue and white

Question 4

What do you like most about your job?

Accepted Answer

Everyday and every job is different  Clients want to have an outdoor space that makes them feel calm and relaxed and have a beautiful environment in their back or front yard.   We can make that happen

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been doing this work?   20 years  Do you have some photos of your past work?  See our gallery  Do you have any references?  Arthurs Seat Eagle Dromana Primary School Private Clients  When can you start and when do you estimate a finish?  Job Dependant

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much?   Depending on amount of works to be done and how long the job will take  How do we get something unique?   Nothing is new , fashion and design is usually cyclic but we can put a combination of different design elements and create something timeless and unique.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are upfront with costs of jobs and there are no hidden extras  If a job changes or evolves into something bigger a new quote of all extra cost is done so we all know where we stand

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Reasons to choose B.I.G. - Big Image Gardens:      We work to a consistently high standard.   We take time to listen to your needs and ideas.   With 20 years experience in garden maintenance and landscaping we know which plants work best in the Mornington Peninsula, and will continue to look good for years to come.   Our extensive plant knowledge allows us to create your vision with plants suitable for our local climate.   Our gardens are built to last; our philosophy is 'get it right the first time'.   Reliable, honest and professional from start to finish.   We keep you informed at all stages of the process.   We keep the project clean and tidy.   Projects are completed on time and to budget.   We offer job references to confirm our work quality.  We follow safety regulations on site for our staff, our tradesmen, our customers and the general public.   We are environmentally responsible.   Our company is fully insured and holds public liability and workers compensation insurance.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Client may know exactly what they want. It is important to see a garden or a space before quoting to work out what is the best way to approach a job and the best materials to use.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Work out what you want and how much you are prepared to spend  Be adaptable to changing and evolving the job to use some materials that will give a better effect for less money.  Indigenous plants are water wise and dont need irrigation and will save you in the long term.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We bring our passion and love of our work to your home.  The desire to make your home and garden shine.

Question 12

What makes your pricing competitive?

Accepted Answer

Price each job according to Client needs and budget  We work with you and your budget and use recycled or sustainable materials where needed.  We take pride in our work and attempt to share our clients vision.

Question 13

How do you normally charge for your service?

Accepted Answer

Quoted jobs are best as the client know what to expect with no hidden costs.  We can also work to an hourly rate, however quotes are transparent.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Garden design and Landscaping

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years experience  Extensive product knowledge  Diploma in OH&S   In depth creative passion to achieve the best outcomes for you and your garden

Big Image Gardens

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