Question 1

How did you decide to get into your line of work?

Accepted Answer

It was simply by an accident.  I needed some spare cash and thought- why not to get into commercial cleaning. I knew that my parents brought me up in clean environment and all I had to do is to apply to the sites I was attending to.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Most common one is- Customer got the cheapest cleaner and then spent most of his/ her valuable time to fire current cleaner and find better replacement! We always suggest to do great research before hiring any tradesperson

Question 3

What do you like most about your job?

Accepted Answer

To see happy faces of our customers! We can do such a great job that customers' smile would say it all! Also it is very rewarding to see Rear Results at the end of the day!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

There are many questions to be asked-  Please refer to the question above this one. It might be: * Are you insured  * References and Testimonials * What is your brand and how long have you been running

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customer firstly ask about the price. Before considering cleaners on price customers should consider if there is v * Value for money * Will it be professional company or one man operations * Guarantee of work, etc We provide Comprehensive "How To Select Your Office Cleaner" guide on our website.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are thoroughly trained and monitored. We hold Certification in Carpet cleaning, Upholstery and Water Damage!  All our work is always 100% guaranteed for quality. We always wear uniforms, have branded fleet of cars (that we wash regularly)

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It would depend on the services customer requires us to do. Simply you can call us and we can discuss it over the phone as each service has various aspects to conseder

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If it is End of Lease Cleaning service then it would be- * Tidy up as much as possible * Spray oven with right spray the night before * Remove all rubbish from premises etc If it is Steam cleaning of carpets: * Tidy up as much as possible * Move light furniture away- balcony, kitchen so that we can do as much while we are at the property

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we can provide a special offer to Oneflare customers-  5% off our price- In order to obtain it customer have to mention this offer AT THE TIME of making booking!

Question 10

How do you normally charge for your service?

Accepted Answer

We do not have set prices/ charges. It would all depend on complexity of the job, what is involved in cleaning of a particular site and much more. You can just give us a call for more information.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

* High attention to detail * Understanding customers * Always be available to help * Certificate in Asset Management from TAFE * Certification in Carpet cleaning, upholstery and leather cleaning and Water damage

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