Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are 100% fully insured and guarantee our work to the highest degree. We also provide a free return service if you are unhappy with the finished product. ( Please wait for the area to fully dry before commenting on the result )

Question 2

How did you decide to get into your line of work?

Accepted Answer

After years of working in an office, the stagnation was finally getting to me so after trying many different things I decided to team up with a friend who also owns a laser hair removal clinic (Simply Smooth Laser Clinic) and we decided to open a cleaning business together, offering a range of cleaning services. We have now been in the cleaning industry for a number of years and have never looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently just completed a job for a very nice older lady, who we went above and beyond for, she was extremely happy with our service and happened to be kind enough to tip us for our work.

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people and satisfying their cleaning needs. The shock on peoples faces when the job is done and they are happy is the thing I like most.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have any examples of your work? Do you take pride in your work? Do you have an ABN?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We clean the front of lounges and cushions, if the rear and sides of the couch need to be cleaned as well we can complete it with an additional fee.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honesty, integrity and hard work are the pillars of Critical cleaning! When hiring critical cleaning we will engage with you quickly and communicate effectively .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honesty, integrity and hard work are the pillars of Critical cleaning! We pride ourselves on being upfront and honest about the job and being friendly.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would need to know what service you are after, then how many rooms, what the rooms are, the rough size of each room per m2, any specific stains and as much detail as possible regarding the stain, such as what type of stain grease/wine/oil etc and how long the stain has been there.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Hiring a quality company, so that the clean you hope for is the one you get. Prepare the area for cleaning such as vacuuming. Look up home made remedies for stain removal and try these BEFORE the carpet cleaner comes out which may only need a carpet clean and not a stain treatment.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will clean the areas mentioned with our large machine and have the areas cleaned looking and smelling fresher. We can offer great deals on Fibreshield or Scotchguard, to keep your carpets cleaner for longer.

Question 12

What makes your pricing competitive?

Accepted Answer

When you hire Critical cleaning the 2 men hired to complete the job are the owners of the company. Honesty, integrity and hard work are the pillars of Critical cleaning! We have a brand new machine and the results have never been better.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge depending on the job size and our main judgement is based on the amount of time we will spend cleaning the areas mentioned in the add and the amount of chemicals needed to complete the job. ( for example stained or heavy dirt areas take more time and more chemicals to clean ).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My business partner and I specialise in carpet cleaning, tile and grout cleaning, lounge/upholstery cleaning, rug cleaning, flood restorations, window cleaning, high pressure cleaning, office cleaning, mould cleaning and more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have extensive training and experience in our trade and we only use the safest and best solutions to get the job done the right way the first time.

Critical Cleaning

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