Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a Public Liability Insurance. We will make sure that all the cleaning task that you outline for your home and office are completed to the highest standard.  If your not happy, we will do it again 100% guarantee to make sure that we will provide you value for your money.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have the skill set to handle the cleaning of your home and office. We take pride in creating and maintaining personal relationship with our client because we make sure we keep their trust and privacy.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every house is different,  but large or small house needs love and affection.  Forget about coming home from work and having to clean the house.  We will focus on your house while you are relaxing and focus on where to spend your precious time catching up with your family and friends.

Question 4

What do you like most about your job?

Accepted Answer

We are dedicated to providing finest professional cleaning services combined with committed customer service. We will serve you with a cheerful smile and positive attitude.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How many years of experience do you have? How long will it take you to do the job? Do you have  an ABN?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most of the customers ask us how much per hour, we are not charging per hour, we are charging per job.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are dedicated to providing finest professional cleaning services combined with committed customer service. We take pride in creating and maintaining personal relationship with our client because we make sure we keep their trust and privacy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a fully trained professional with an honest and reliable nature.  We treat every home and office  that we clean as our own, so you will expect it to be done in miticulous way.  We will ensure that you are getting more than what you paid for with every service you receive.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know your floor area, how many bedrooms and bathrooms, how many toilets, and other cleaning tasks. We also need to know if its a regular cleaning, a one off cleaning or an end of lease cleaning.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Let us take care of your cleaning needs efficiently and expertly.  Get in touch with us today and permit us to work very closely with you to personalized agreement cleaning services to fit your specific necessity and also within your budget.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

House cleaning Home cleaning Office cleaning Commercial cleaning Spring cleaning Bond cleaning Residential cleaning End of leased cleaning Move in / move out cleaning One-off cleaning

Question 12

What makes your pricing competitive?

Accepted Answer

We will provide you value for your money and assurance that we will fulfill your requirements and expectations because customer are the important aspect of our business.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per job not per hour.  We will ensure that you are getting more than what you paid for with every service you receive. We will make sure that all the cleaning task that you outline for your home and office are completed to the highest standard.  If your not happy, we will do it again 100%

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

You can expect a personal relationship to understand your cleaning needs.  We are dedicated to providing finest professional cleaning services combined with committed customer service. We take pride in creating and maintaining personal relationship with our client.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We will make sure that all the cleaning task that you outline for your home and office are completed to the highest standard.  If your not happy, we will do it again 100% guarantee to make sure that we will provide you value for your money and assurance that we will fulfill your requirements.

Express Home & Office Cleaning Mulgrave

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