Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and guarantee our work.  Our door and hardware suppliers have their own warranties.  If there is a problem, it gets fixed with no trouble

Question 2

What do you like most about your job?

Accepted Answer

Seeing the customer happy, knowing they got more than they expected and that they have added value to their home

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we supply only - Yes, Do we install - Yes, Do we have retractable Flyscreens - Yes, Do we come and do check measures - Yes, Do you have good quality products - Yes

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the business for 16 years and our reputation is based on word of mouth, recommendations and good service

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Our dedication to having what you want in a professional manner with all the warranties required. We have been in business for 16 years and know what we are talking about, Ask us and it gets done

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We require, size of the opening, style of the door you are wanting, what type of glass if required, is it external or internal, do you require a brick cut out

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Bring in your plans or just the sizes required, have a look what we have on display, we will help you have what you want with minimal charging

Question 8

What makes your pricing competitive?

Accepted Answer

Our timber is not bought into Australia in its rough sawn cut, we dress it overseas to reduce the cost, also our joinery is second to none. Our technique is mortice and tenon join, it will not fail.

Question 9

How do you normally charge for your service?

Accepted Answer

Once we have supplied you with a quotation and your happy, we ask for a 35% deposit, either cheque, cash, credit card or direct deposit. Balance upon completion

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Timber joinery, whether its, frames, windows, doors, Bi Folds or pivot door systems.  We have a range of timbers, Jarrah, Meranti, Vic Ash, Marri amongst some

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Carpenter of 20 years, Sales and Service of 25 years in the industry, Knowing our products and satisfying your needs. You wont be disappointed

Goodman Doors

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