Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am a fully insured business. We guarantee that if you are not 100% happy we will fix or re-do the job for free. If you are still not happy then it will be free.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've previously spent 25 years in IT and decided that I need a sea change and more time to spend with the family. I've always loved gardening right from when I was a teenager. It has been a good choice. I can apply my high standards developed in IT to my gardening work .. and the results speak for themselves.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Ray and Di had little time to keep up with their garden, especially after some sustained rain which made their garden explode into life. They call us in to tidy it up. We spent a good six hours getting the lawns and some garden areas in ship shape.  Ray was so astounded that he gave us a bonus. He said that when he cuts the lawns they never look that good.

Question 4

What do you like most about your job?

Accepted Answer

I love transforming a mediocre lawn or garden into something the neighbours will be jealous of. I love getting great feedback from my clients as a  result.Doing a quality job is important to me which reflects in my results and customer satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you enjoy your job?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start? My answers is as soon as I can schedule you in. I use an online scheduling tool that ensures that I don't forget a single appointment.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am reliable because I schedule all of my jobs using an online tool that I can access from my smartphone. This ensures that I don't miss a regular visit or one off job. I am trustworthy because I care. I'd rather spend an extra 10 to 15 minutes doing the job properly than rushing off and leaving the job incomplete.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Green Edge Gardening offer a premium professional but affordable lawn and garden care service. We are focused upon the end result so do that little bit extra to make the job a cut above the rest. We take pride in our professional but friendly and approachable manner. We can give advice on lawn care as well as landscaping, drainage and irrigation. You choose from the services we offer. Just ask for a quote, you might be pleasantly surprised.  We want you to be delighted with our service. So delighted that you will recommend us to your friends, family and neighbours.  We guarantee that if you are not 100% happy we will fix or re-do the job for free.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

* Size of the lawn/garden. * Description of the work that needs to be carried out * A look at the location or some photos. * The address so that I can use Google Maps to check it out if I can't get to the job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

* Pick up dog poo. * Clear any obstacles that might be in the work area, but don't stain yourself doing it. * Have a think about what it is you need doing or do a little research yourself. We are happy to advise but time is money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you say that you have found your way to us through Oneflare then we will give you a 10% discount.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is generally at the market rate but we offer a high quality job which is guaranteed. We want you to be delighted with our service. So delighted that you will recommend us to your friends, family and neighbours.  We guarantee that if you are not 100% happy we will fix or re-do the job for free.

Question 13

How do you normally charge for your service?

Accepted Answer

We generally work on an hourly rate but are also happy to give a quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

* Lawns mowing is my specialty, but I can tackle most things from weeding, planting through to drainage and paving.  * I am also a handyman who can tackle some of the small jobs around the home.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have no formal training but I do have many years of passionate interested in gardening. I have read many books and I watch all of the gardening shows that I can. My offsider is currently completing his certificate 3 in Horticulture.

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