Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our companies are fully insured Termite treatments with Termidor(R) carry an 10year warranty when installed by High Tech Pest Control.  Other warranty periods are conditional on the individual environment and circumstance and will be fully explained to the customer.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have operated as a business for many years.  Our decision to move to build High Tech Pest Control came as a result of moving to Perth. Our combination of practical skills, experience in building and construction, agricultural spraying and customer service skills delivers our customers a positive solution for their situation every time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

" We have used the services of High Tech Pest Control for several years now and we came in contact with Eric and Averil after we had a disastrous episode with another company.  Eric was extremely helpful, knowledgeable and willing to get our termite issues sorted out .  We have since engaged their help in ridding us of a bee hive and we still have our annual termite inspections and spider treatments done with Averil.  We would highly recommend High Tech Pest Control to anyone who is seeking the services of a pest control company, their professionalism is outstanding.  "   Mark and Linley Hofmann

Question 4

What do you like most about your job?

Accepted Answer

The opportunity to provide a professional service every time in a largely unregulated sector.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are you charges? How you guarantee your services? Are you insured business?  Do you have any major clients?  Do you have any previous work to show? How many years you have been operating in pest control?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you insured? Yes we are fully insured. Do you do steam cleaning? Yes we can steam clean any carpets, tile and grout and upholstery. Are you OK up there/ in there!? YES! It's part of our job to get into your roof void or under the house. We have the correct equipment and experience to do this.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I don't like disappointing anyone!  We all like good things from life and I will work hard to ensure our clients are 100% happy. That starts with arriving on time!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Safety first, Value for money and  guaranteed results.  Our experience in steam cleaning and pest control ensures that clients are in safe hands- You won't look back!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of pest or service Relevant area to be treated For major jobs a time will be arranged for an onsite quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We can provide written and verbal advice for management of cockroaches, fleas and rodents and many other pests which will assist with the long term pest management.  This combined with an initial treatment of the acute infestation may prevent the need for ongoing service and additional costs.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer discounts on pet bond flea sprays if we can do the carpet cleaning for rental vacates on the same day.  All Oneflare customers can get a free quote on steam cleaning while we are at their house.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer excellent quality, excellent equipment to do the work and technicians who are proud of the finished result. We can't always be the cheapest when we deliver high standards.

Question 13

How do you normally charge for your service?

Accepted Answer

Our technician carries a mobile eft pos machine for convenient payment. Direct debit payment or cheque by arrangement.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are pest management providers:  rodents,  spiders, pantry moth,  cockroaches, fleas, bedbug treatments and inspections,  millipedes.  Rodent baiting and rodent baiting certificates for demolition, flea sprays for rental vacates, pre-Purchase Timber pest Inspections, termite barrier treatments, termite spot treatments, Annual termite inspections.          Commercial Properties     Offices     Public Properties and Buildings     Warehouses     Restaurants     Shops     Service to Real-Estate Management Companies

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

High Tech experienced staff are fully qualified Pest Management and Pest Controllers, who are licensed with the Western Australian Health Department.  All our work is performed to strict Australian standards.

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