Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured as a mobile business (refer to certificate uploaded)  and we guarantee our work 110%, we have had the pleasure of bringing smiles to all walks of life and this is what backs up our guarantee, time and time again.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Firstly, for all my life I have loved helping people, and secondly I believed that I would be able to provide a cleaning service that would be better than what was around at the time, to raise the standard of domestic cleaning. almost a decade later and I have and still do, what I intended to do.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We completely transformed one particular house, which sparked this particular client to change other aspects of his life which he believed needed to change. To date, his residence is one of the tidiest domestic jobs and he is in the best health of his life. He was grateful for us.

Question 4

What do you like most about your job?

Accepted Answer

we love to help people, we love knowing that we are bettering the lives of people, in a insignificant but apparent way, and that is the real perk of the job. Also what we enjoy is seeing clients we have cleaned for continue to maintain their house, so their whole family prospers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I personally believe that it depends on what you require, but if you are ever after carpet cleaning, it is important to ask whether it is 'steam' or 'dry' cleaning. Dry cleaning is not a complete carpet cleaning method, as the germs and dirt deep in the fabric remain. Steaming is penetrative.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A lot of people often ask if we charge per hour, and we do not. We believe in package based pricing as we work efficiently and can fit more clients in the day. People who charge by the hour always take their time, and for the people who like to be there when we are, that is your time as well.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Trust is another issue people have with house cleaners, but all of HH's staff can provide a police record check, and we recommend to meet in person when we initially start working for a new client. We schedule our weeks in advance and we liaise frequently with our clientele so as to not in-convene

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have tailored our pricing to be extremely competitive given the quality and diversity of our work. We take pride in our willingness to take on any jobs, no matter how large or small, as some companies refuse to take on jobs deemed as 'too small' - YOUR job is worth our time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The most paramount bit of information is the size of the house (in rooms and bathrooms) and the conditions. We are more than happy to come and have a look free of charge for any quotation if you would like, which does result in a more accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The controllable variables that, for us, incline us to charge less is if the house is easily accessible internally ie. furniture and loose items are removed from the floor, or only choosing certain services, such as opting to have everything cleaned EXCEPT one bathroom for example.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We   are offering a 50% carpet steam clean special with new clients wanting domestic or spring cleaning. Meaning, if you would like us to do a spring clean, we will also do your carpets at half price!

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive based on our research on alternate cleaning service providers and taking on board feedback from our clients. We personally believe our pricing is the benchmark for a quality cleaning service.

Question 13

How do you normally charge for your service?

Accepted Answer

We operate on a package basis, we do not charge by the hour, and our prices are purely specific to the job, which we will conclude with upon our free quotation or even over the phone.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We  specialize in End of Lease Cleaning, we pride ourselves in being the complete package and offer quality steam cleaning and stain removal of carpets, plus the standard EOL required cleaning. Domestics, Windows, and any other one-off cleaning jobs are equally a specialty and are most welcomed.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With almost a decade in the industry, we have extensive knowledge and hands-on skills in cleaning inside and outside a house. We can provide sound advice on the 'how to,' and which products to use. The range of jobs we have completed over this time is in itself what makes us 'qualified.'

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