Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

JC Complete Cleaning guarantees that the job will be completed to the client's satisfaction. We will work overtime if necessary.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My partner ran a cleaning business prior to JC. I gained some experience working with her and moved into my own business when she became pregnant with our daughter.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have cleaned for an elderly lady who decided to hire me for ongoing yard maintenance to accompany the regular clean.

Question 4

What do you like most about your job?

Accepted Answer

I am given the opportunity to go beyond what is required and give my clients a service that they won't find anywhere else.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Should the job be larger than quoted, what is the business procedure? What is the best price you can give me for cleaning my house?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What are the payment options? EFTPOS is available though paying cash will attract a $2/hour discount on our work. Can we work outside? We are offering yard maintenance though the rates differ from cleaning.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

JC Complete Cleaning will ensure that they have arrived and are ready for work slightly before the arranged time. We do not leave Jobs incomplete unless the client says otherwise.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a quick and efficient service. We are professional and trustworthy. All cleans are guaranteed. We don't offer a standard clean. We clean what you want us to clean

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What areas of the home need to be cleaned. What type of clean you are after. If there is anything extra you would like to be done

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give a rough estimate for the job's required hours. Pay Cash and save 2$ per hour. Refer JC to a friend and receive a further 10% discount on your next clean.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Please refer JC Complete Cleaning to a friend, colleague or family member Any completed referrals will receive a $10 discount on their next house clean.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive for a number of reasons. The hourly rate is under the market standard. The cleaning is provided to an above market standard.

Question 13

How do you normally charge for your service?

Accepted Answer

A low Flat rate is charged for the first clean based on $25/hour per cleaner A quote will be provided at the completion of the first clean for ongoing work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

JC Complete Cleaning specialises in regular house cleans. We always ensure that the work is completed and will do additional where necessary.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have prior experience working with my partner's old cleaning business. After holding a number of hard labour positions, I have the necessary fitness to clean by hand and pay extra attention to detail.

JC Complete Cleaning

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