Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Kleenworld has a Public Liability and Products Liability Insurance up to $40,000.000. This policy section covers claims for compensation made against  Kleenworld anywhere in Australia or New Zealand for personal injury or property damage occurring within Australia or New Zealand.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Kleenworld started when Jane, a detail-oriented housewife, and company founder, hired many cleaning service providers. She thought that there were a lot of areas for development to achieve the top level of service provided. Her microbiology background has prompted her to establish a home-based Australian cleaning business so she can apply the clinical techniques, procedures and practices in the firm.  With the support of friends and business associates, Kleenworld has quickly grown to serve residents, contractors and business establishments in Melbourne. Many have come to trust the company for its professional commercial and home cleaning services.  Kleenworld is determined to become Australia's premier cleaning service provider, offering superior, safe products and services to people everywhere.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite stories is that of the President JFK who saw a cleaner while he was visiting the NASA space centre in 1962.  He walked over to the cleaner and said, "Hi, I'm Jack Kennedy. What are you doing?"  "Well, Mr President," the cleaner responded, "I'm helping put a man on the moon."  The moral of the story: Each one is important, and has contributed something, big or small, in shaping one's life or a firm.

Question 4

What do you like most about your job?

Accepted Answer

Cleaning is a passion for serving others. It helps touch the lives of our clients and the feeling of pride and achievement for us. We measure our success by the level of satisfaction our customers received for the services we rendered.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How do you set your rate? 2. Do you conduct a background check on cleaning crew? 3. Are you insured and bonded? 4. Do you bring equipment and cleaning supplies? 5. Can I get a written contract?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Kleenworld crew has years of cleaning experience, police-vetted, with work-with children clearance, highly educated and comprehensively-trained. We also have fill-ins and replacement cleaners available when needed. We also use the state-of-the-art and efficient, clean and cost-effective cleaning technology through the superheated dry steam vapour to dissolve dirt and kill bacteria.This method also removes debris and moisture from surfaces.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our customers hired us in exchange for confidence that the job is done the first time correctly and that their entire experience was a fantastic one. We are a bunch of highly educated people with certification, industry involvement and external business validation. We use the latest cleaning technology, extremely heated dry steam, which is very efficient, hygienic and cost-effective. It dissolves dirt and kills bacteria while leaving the surfaces almost dry, clean and sanitised.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Customer details including the address of the place to be serviced. 2. Type of services (Commercial, Post Construction, Residential, Regular Cleaning or One Off Cleaning) required. 3. The number of hours required. 4. The date of the service. 3. Checklist of the job to be done.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Please write a list of the things you would like us to do. 2. Please pick-up toys, piles of paper, and clutter from surfaces you want us to clean. 3. Please ensure that the place, power and water sources are accessible.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free one mattress steaming for each of the first four (4) clients who signed in and we accepted through Oneflare. Visit kleenworld.com.au for seasonal offers.

Question 11

What makes your pricing competitive?

Accepted Answer

Kleenworld doesn't undersell services. We outperform our competitors by providing excellent performance and efficient, hygienic and cost-effective cleaning technology. We take pride of our advanced systems that provide consistent and efficient work structure.

Question 12

How do you normally charge for your service?

Accepted Answer

We make our estimate quote reasonable as possible based on our experience and the requirements our clients have currently provided us.   We charge a fixed rate of $30 per cleaner-hour, with a minimum of $70 per service. Our steam-clean services (carpet steam, mattresses steam, furniture steam, grout and tiles steam) is $39 per cleaner hour, with a minimum of $79 per service.   Please talk to us if you require a customised cleaning plan or package.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do much of post-construction cleaning for big construction firms. We promote green-clean approach in our cleaning and management procedures. Instead of using harsh chemicals, we apply superheated dry steam vapour to dissolve dirt and kill bacteria. This method removes debris and moisture from surfaces.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our passion, hard work, precise execution and determination have driven us to success. We focus on excellent service as the company's primary goal. We have a strong background in microbiology, laboratory and clinical techniques, procedures and practices which we apply in each cleaning service.

Kleenworld Group Pty Ltd

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