Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business. We are also a member of 'Safety Connect'. A comprehensive safety system that ensures we are meeting the highest safety standards in the industry.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love working with my hands so I wanted to study a trade. I also enjoy the challenge that electrical work provides. It is a challenging job but very rewarding at the same time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Some of our recent jobs have included installed energy saving LED lights to commercial businesses in Bundaberg. Using an energy efficiency calculator we were able to calculate that a particular customer would save over $1000 per year on their electricity bill simply by having LEDs installed. They were extremely impressed.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy solving problems. Often electrical repair work requires us to locate a fault in order to fix it. Tracking down a fault and finding a solution is challenging but rewarding. Finding a solution to a customers problem is our greatest reward.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licenced? What licences do you have?  Are you fully insured? Do you have a active safety system in place? Can you provide energy and cost saving advice along with your electrical work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can I save money on my electricity bill? Our answers: Ensure you hot water system is on a budget tariff.  Have energy efficient lighting installed. Use ceiling fans in combination with air conditioners during summer. Contact us for more great tips.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are fully licenced and insured. We pride ourselves on high quality workmanship and clean up after we are done. We have a comprehensive safety system to protect ourselves and our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves in providing quick and efficient service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We offer free quotes. We prefer to visit and inspect the site so we can provide an accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We often have customers call us saying that their power is tripping and asking us to attend the site to find the fault. We often find that the problem is actually a faulty electrical appliance plugged into a power point. Remove all appliances (dishwasher, rangehood, water pump) plugged in and then one by one plug them back in again.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are having a summer special! We are offering all customers 10% ceiling fans installed before Christmas 2013! Call now to arrange a time and take advantage of our special offer!

Question 12

What makes your pricing competitive?

Accepted Answer

At Matt Farrell Electrical we only charge you for the time that we are on the job and the materials we use. We do not have set prices instead we prefer to 'do and charge'. That way you only get charged for the work we do.

Question 13

How do you normally charge for your service?

Accepted Answer

At Matt Farrell Electrical we only charge you for the time that we are on the job and the materials we use. We do not have set prices instead we prefer to 'do and charge'. That way you only get charged for the work we do. Payment can be by cash or direct deposit.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in domestic, commercial and industrial electrical work throughout Bundaberg and the surrounding areas. No job is too small. Ring us to arrange a free quote or consultation today.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified and licenced electrician. Member of master electricians. Member of master electricians safety connect program with a full safety system in place. Fully insured.

Matt Farrell Electrical Pty Ltd

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