Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

No Dirt Group of companies, fully insured and compliant see attached file proof of insurance. Public liability, Work cover  100% satisfaction Guarantee, if your not happy I am not happy.   job is and will always be done to my clients satisfaction commercial, domestic or industrial.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Cleaning plays an important part for the community as a whole. There is a massive difference between what we deliver and what other cleaning businesses deliver, we take pride in what we do and how we do things, Cleaning started back in 1986 for Andrew cleaning carpets and buffing & auto scrubbing floors at Myers, in Knox (Melbourne)  A friend once said do what you are good at & that was cleaning. Carpet cleaning/commercial 1986 - 1989 1989 - 1990 Assistant manager of 11 bars in UK London (Royal Festival Hall) Drove taxi & Limousines in Melbourne 1990 - 2003 We owned a cafe 2003 - 2006 Cleaning business 2006 - Current Customer service has always been in blood

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

To many to speak about Mould remediation/removal is the most rewarding as I know how deadly this can be. to human life, to have gauge my protocols & methodology during remediation process and judged & validated by science is most rewarding

Question 4

What do you like most about your job?

Accepted Answer

Cleaning is an obsession and not a job, we take pride in what we do and how we do things. Customer satisfaction paramount it is key to delivering outstanding results. Saving a person asset or home during a flood or water damage is most rewarding & with the ability to save a solid timber floor or piece of furniture using structural drying equipment is most satisfying.  Trained by Michael Pinto (Mycologist) from Wonder Makers in the USA  Rachel Adams-Thomas (Hygienist, IEP and owner of Hydro Lab)  Jena Dyco: Trainers Felix, Chuck and others  TESA Directive: Felix,  ACRA: Garry Carrol TACT: Stephan Penn  With the training provided by above mentioned instructors & companies has been rewarding and all have played a part in creating my protocols, key steps procedures & company policies.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is your services provider trained, certified, security checked, knowledge, can they provide solutions.  No Dirt Team tick all boxes, we all come with Working With Children Checks, highly trained and we are a certified company we provide solution & deliver results.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Health & Safety, Price, Services & Time 1/ Price a) No Dirt Cleaning it is all about consumers providing services. we can come up with a technique and a solution that will fit in with the consumers budget.  2/ Service a/ We offer Premium, standard and basic levels of cleaning.  b) Whether carpets, tile & grout or just general cleaning. c) at No Dirt Cleaning & Restoration Services we are primed & setup to do all types of services d) We are here to help & deliver 3/ Time  a) We operate 24/7 especially for emergency situation. b) Fire/smoke damage, Water/flood damage & Mould/Sewage remediation  c/ I establish Category of ingress & Class of contamination  Our training expertise allows us to be efficient, professional & cost effective.  When I quote I build a matrix/key steps as I quote, health & safety is a priority in my assessment. I always provide answers to all clients & provide solutions.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Skills time management, customer services that are second to none all jobs treat equally & clients treated with the same respect.I have a duty of care to inform all clients if I see something that is a threat to you and your family or employees. I treat safety & security as a prioity.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

You are not just getting a cleaning business, you are getting an expert in the field of indoor environment control, specialising in moisture/leak detection, identifying building faults, indoor atmospheric stability. Odour control, we find and remove not just mask as a solution.  If the health, safety, indoor environment play an important part in life of you & your family lives.  Then engage No Dirt Cleaning And Restoration Services. Ask yourself this the next time a family member, gets a blood nose, headache, Dementia, Alzheimer, sore joints, Glandular fever, chronic fatigue syndrome, ADHD and much more can the cleaner chosen help, guild you through these ailments, come up with solutions or answer why & how  No Dirt Cleaning & Restoration Services offer 100% satisfaction guarantee.  Trained by Michael Pinto (Mycologist) from Wonder Makers in the USA  Rachel Adams-Thomas (Hygienist, IEP and owner of Hydro Lab)  Jena Dyco: Trainers Felix, Chuck and others  TESA Directive: Felix,  ACRA: Garry Carrol TACT: Stephan Penn  With the training provided by above mentioned instructors & companies has been rewarding and all have played a part in creating my protocols, key steps procedures & company policies.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many rooms or room size, rugs size small medium or large, number of windws to be cleaned, with car detailing small, med or large or 4wd, gutter cleaning single story or double

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When it comes to cleaning cheap is no good, engaging a cheap cleaner will only cost you and your family in the long run. prevention is always better than cure. 1/ All clients our welcome to call 1300663478 at anytime for free advice and free quotes. 2/ Maintenance plan can be established which will result in savings to all clients. 3/ No Dirt will also launch No Dirt Online Store were we will make available quality chemicals that team No Dirt use in our cleaning.  4/ Chemicals are tried and tested over 15 years I know what works, I will supply 500 mil - 5 liters.  a) MSDS always on hand and will and can be supplied as needed.  5/ My advice always engage trained and certified technicians. a) Carpet cleaning (carpets should be dried within 4 hours or you will have microbial growth.  b) Carpets wet for 72 hours is consider Cat3 damage and you will get sick guaranteed. c) Mould growth will establish within 24 hours and bacteria will generate within 4 hours.  What is the value of your children, family, pets indoor environment?

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount for all Oneflare customers on Standard & Premium services.  1/ Carpet cleaning Basic service $3.00 per Sq/m  a) Carpets treated and hot water extraction at 110 degrees Celsius. Dry within 4 hours  2/ Carpet Cleaning standard service $5.00 per Sq/m  a) Carpets vacuumed, treated & HWE at 110 degrees Celsius & grooming dry within 2 - 4 hours  3/ Carpet cleaning Premium service $7.00 per Sq/m true carpet restoration.  a) Carpets vacuumed, treated and scrubbed, HWE, dry padding + air movers engaged for accelerated drying and grooming. b) When your health and safety is a priority.  c) Guaranteed to dry within 1 hour

Question 12

What makes your pricing competitive?

Accepted Answer

Pricing is not the only factor we look at: Clients safety, quality of service followed by price.  As you read through information supplied here and on my website, we are about quality and not quantity.  Our intentions our not be cheap, their are plenty of service provider that will and can do that.  We strive for perfection and achieving results that help build our reputation. I have clients that have been using our services since 2008.  Our business is based on repeat custom, so why change.  There is an old adage you pay peanuts you get monkeys, this not what we are about and not what we want.  We understand PH, alkaline & acid, we understand solvents. we remove a majority of stains from most surfaces if left untouched.  We train to achieve excellence and not effect the environment and health & safety of you the customer.  We can also clean without the use of chemicals, as we have invested the right machines and equipment.  We understand how to use it, when to use it, what we are using.  Thanks to suppliers/chemists I have had chemicals made to my specifications.

Question 13

How do you normally charge for your service?

Accepted Answer

Payment terms negotiable, but if not COD or payment not made on the day contract will be drawn up and will be legally binding to protect No Dirt Pty Ltd, with term of agreement to be signed & agreed too.  1/ Credit card, Visa or accepted 2/ Direct credit invoice to be supplied, but no discounts offered.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Certified by RIA & IICRC follow world standards and best practices. We restore your home asset to per-loss conditions.  1/ Mould/Sewage Remediation techniques, Mould project supervisor & Microbial remediation specialist.  2/ Water/Flood Damage Restoration Technicians  3/ Fire/Smoke Restoration Technicians  4/ Carpet cleaning Technicians  5/ Upholstery cleaning & fiber identification technician. 6/ Carpet Repairs & re installation Certified & trained By TACT Stephen Penn 1/ Methamphetamine testing & Remediation services  Certified and Trained by ACRA with Garry Carrol 1/ Carpet Cleaning & Stain Removal Technician. 2/ Structural Drying Technician  3/ Drymatic drying equipment setup/usage Technicians

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At No Dirt Group training plays a big part of our business adding knowledge to our business model is vital to our success: IICRC certified company & IICRC Technician No: 55041 & 55043 & 67439 Certified by RIA, IICRC, TACT & ACRA follow world standards and best practices. We restore your home asset to per-loss conditions.  1/ Mould/Sewage Remediation techniques, Mould project supervisor & Microbial remediation specialist.  2/ Water/Flood Damage Restoration Technicians  3/ Fire/Smoke Restoration Technicians  4/ Carpet cleaning Technicians  5/ Upholstery cleaning & fiber identification technician. 6/ Carpet Repairs & re installation Certified & trained By TACT Stephen Penn 1/ Methamphetamine testing & Remediation services  Certified and Trained by ACRA with Garry Carrol 1/ Carpet Cleaning & Stain Removal Technician. 2/ Structural Drying Technician  3/ Drymatic drying equipment setup/usage Technicians

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