Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business and we fully guarantee all our workmanship.  All our materials used are also backed by the manufactures and suppliers. Subject to terms and conditions.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It gave and still gives me the opportunity to learn and experience something different everyday as every project and client is different. It also gave me the opportunity to travel world wide and experience how my trade is working in other countries. I can build something made to last for many years

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We received a call from Tranby House, Maylands, a ceiling collapsed. We went for inspection and to enable them to have their expedition opening next day, we went straight to work to fix it which took us well into the night.  As appreciation the team was invited to the BBQ after the expedition.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of providing a service unique to customers and the lasting transformation of a completed project to customers satisfaction which will remain for many years.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been operating?  What are your qualifications?  What quality materials do you use and what quality standard do you work to.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost and how long will it take to complete?  This depends on the overall size, complexity and budget of your project. We streamlining your project to the best of our ability, sourcing the best materials available to your budge, keeping in mind a quality project made to last requires time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves and the business in our outstanding attention to detail in workmanship and customer service.  Every customer and project is important to us as it would be our own.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our quality, service is of the highest standard and our prices are very competitive.Only quality products and materials will be used in your project. We offer complete services, saving you the inconvenience to organise several trades. No project is too small.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What work is to be carried out, what type and amount of materials are required to complete the project, when does the customers want the project to be started/completed and of course what budget the client has.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Take advantage of our free estimation/quotation service. Specify all details of your project and the access availability. Ensure the work site is ready for us on the day we are starting your project.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free estimates, quotation valid for 3 months for all customers, a 5% discount for our Oneflare customers and a 10% discount for our returning Oneflare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We always source the best prices for the required quality materials, our work and service is of the highest standard, quality and is individually tailor made.  As Owner of the company I will be working on every project myself, leading my small team to guaranty customer satisfaction and keeping overheads down to a minimum. We offer complete services so your project can be completed by us, saving you time, money and the inconvenience to organise several trades.

Question 13

How do you normally charge for your service?

Accepted Answer

Every customer inquiry is unique. We offer free estimating and quotation services, quoting your project individually either as a complete project price, on day rate bases or on hourly rates.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Texture Coating and Limestone Render but certainly undertake all aspects of plastering internal and external including Gyprock ceilings & walls.  We also carry out full kitchen & bathroom renovations, from design to handover.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20 Years experience in 6 different countries, fully qualified to Australian AQFIII Standards, two German Master Degrees and use of latest technology and training within the trade.

Plaster Master Australia

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