Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured company with all the required and verified licenses and qualifications. We provide a 3 year warranty on all our fixing and a 5 year warranty on our tradesman finish.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was in the mining industry for 12 years and experienced many facets of the electrical industry on a commercial scale. I always new my desire was to build a family orientated company, something I could be proud of and hand down to my children one day. This is why we are home.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a lovely family that lived on a rural property that were down on their luck with the property. They had something to be excited about with a new little bub on the way but didn't have the space with their house. On a budget I was able to design up a cost effective design to expand their home.

Question 4

What do you like most about your job?

Accepted Answer

The electrical industry is ever evolving with new technology and techniques. Its a fast paced industry that I find great enjoyment staying up to speed with. Bringing someone's home to  life with our electrical designs brings great satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? Do you hold the correct licenses? Are you insured? Are you a company?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you local?. Yes we live here, this is a family owned and operated company. How long have you been in the business? I have been in the electrical trade for 12 years. What services do you provide? Electrical, Air conditioning, Solar & Battery back up, Communications

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our pride in our workmanship. We stand by our service, tradesman have police clearances verified. We arrive on time or we offer a '$50 on time cash back guarantee'. We treat your property with respect.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As a local family owned company customer satisfaction is paramount. We achieve this every time by doing our '21 step customer satisfaction' process with every customer. We listen to what you need and provide the most cost effective solutions available.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1)Name, address, email, were you heard about us. 2)Work required 3)Property details, brick, double story, tile/tin roof, access 4)Your availability

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Contact us for some free advice, we may be able to help you over the phone. 2) Give us as much information as you can so we can provide an accurate quote. 3) Get the work done right the first time by a professional company.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive a free 'Electrical safety inspection' on their property. This includes RCD testing, some alarm testing, electrical component inspection valued at $99.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive with the market for a professional company that offers a superior service utilising only quality components.

Question 13

How do you normally charge for your service?

Accepted Answer

Small domestic projects and service are completed as COD, payment options include visa, master card, eftpos and cash. Larger scale projects are invoiced on job completion or as negotiated.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Cert IV in Electro technology specialising in instrumentation technologies for commercial projects. Specialise in smart wiring for properties. Specialise in Solar generation system design to minimise power consumption.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our trades are fully trained and competent in Electrical breakdowns, maintenance, upgrades and new installs. Licensed Air conditioning service technicians. Fully accredited ACMA communications technicians, licensed for all data, TV, satellite, Foxtel installs. Fully accredited Solar installer.

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