Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I maintain appropriate insurances including public liability, product warranties and written guarantees, appropriate certificates. I maintain guarantees and if available, written guarantees

Question 2

How did you decide to get into your line of work?

Accepted Answer

I left School after completing the School Certificate and became a mechanical engineer apprentice which only lasted 1.5 years then went straight to working in the new suburbs of Canberra in building homes and haven't looked back and that was some 45 years ago

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was called to a job in Florey, ACT, to teach a family about doing some work on their home including reinstating windows in new locations plus a huge amount of other work. They ended up with doing a great job and were extremely grateful

Question 4

What do you like most about your job?

Accepted Answer

I have and always have an admiration for construction, its qualities, it's upgrades to material. But most of all safety plays a huge roll in any job

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I like to teach my customers how and when to ask questions about getting the right service for the right job and usually answer them with confidence

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most common questions besides how much, I receive most questions that revolve around what materials are used and are there any substitutes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have many references from many customers including both written and oral references. All of which include the job coming within their budget and ahead of time, defect free.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a qualified Carpenter/Joiner through VETA no. 263 and Licenced Builder no. 83546C (not current as no longer required)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

With initial meetings I always go through carefully adding more information and getting to know my future customers needs and wants and anything that would affect the out come including expectations of what the customer would expect

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

With knowledge of various qualities and products that have good warranties and Australian made material. Always giving value for money products and service. 1. agree with a scope of work and present possible savings 2. stick to a budget and even return any savings made on the project 3. suggest that the customer get involved by either laboring, painting etc with assistance and safety a must

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Great service with a smile and happy to work with, quality guarantees and warranties applicable to the material. love animals in the property that we work in.

Question 12

What makes your pricing competitive?

Accepted Answer

I have been around long enough to provide very competitive quotes plus I keep up with all new products giving the customer plenty of alternatives and happy to assist with value for money. I may not be the cheapest (cheap is expensive), however, I give great service and a great finished product.

Question 13

How do you normally charge for your service?

Accepted Answer

Several ways, either by the hour, meter, area, quotation, fixed price, piece work, DIY mentoring by the hour, to the customers budget

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Commercial and domestic construction, Carpenter, Welding, Project manager, Joinery, Builder, Disability Modification, Tech Teaching, Electrical Test and Tag, Design, CAD, Computer processing, sign maker (vinyl).

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Licensed Builder in 3 states (ACT, NSW, SA), Licensed Carpenter and Joiner, Tag and Test Cert, Project Manager Cert 4 commercial Building and Mechanical Engineering, Energy Rater, Technical Teacher in Carpentry and Building Sciences, Work Place Assessor Carpenter,

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